Broadband News

Fixed price contracts now available from Plusnet

For those who have been playing the churn game and flipping between providers every 6 to 9 months as they exercise their get out of contract cards after having enjoyed their welcome gift there is now one less provider they can cycle between as PlusNet has launched fixed price contracts that are available to new customers, existing customers changing their product or existing customers re-contracting.

The options for existing customers happy to re-contract may not be immediately available but should hopefully be working later today (8th August 2018). Plusnet joins TalkTalk in now offering a fixed price guarantee, but there seems to be one major difference, TalkTalk allows existing customers already in a fixed price plan to sign up a new deal even if it is a lower price, but your contract term is extended.

For new customers Plusnet has updated its offers and as always make sure you follow the links below to see the price offer as older links or going direct to their site may not give the same deals.

  • Unlimited Fibre broadband, average download speed 36 Mbps (based on FTTC 40/10 service), £23.99 per month for 18 months with no activation fee. Price is for low cost areas only. Offer running until 27th August.
  • Unlimited Fibre Extra broadband, average download speed 66 Mbps (based on FTTC 80/20 service), £28.99 per month for 18 months with no activation fee. Price applies in low cost areas. Offer running until 27th August. 
  • Unlimited ADSL2+, average download speed 10 Mbps, £19.99 per month for 18 months and £5 activation fee. Price applies in low cost areas. Offer available until 14th August.

These prices apply for new customers, existing customers will need to check via the Plusnet portal what their offers are.

In addition to the price guarantee towards the end of the minimum term Plusnet is offering a personal account review, at which time you are likely to be offered a deal for signing another minimum term and at least warned about what your price will rise to after the minimum term.

There are a few key things people need to be aware of...

  • Call plans, call charges, call set up fees and other services such as TV packages, BT Sport and other add-ons are still subject to changes in price during the minimum term
  • Changes do not apply to customers in an existing contract
  • Plusnet mobile products are exempt
  • Line rental saver is still available
  • Moving out of a low cost area means your price may change, but the number of premises outside the low cost area is shrinking rapidly

The certaintity of a fixed price plan is going to be popular, especially for those who do not make fixed line phone calls so the risk of price rises for call plans is irrelevant, but there UK broadband market is embarking on a large shift towards full fibre broadband and if you think one of the Plusnet competitors (mainly Vodafone) is coming to your area soon you need to be careful that you don't sign up to an 18 month contract and find that a Gigabit option at almost the same price appears in two months time.

Comments

The proof is in the pudding - but others have done this and still ended up hiking prices mid contract - Sky being one of them.

So I doubt they will stick to this - TalkTalk did the same - they put their prices up 8 months into their 18 months fixed price and the ASA chomped them a new one for it.

  • ZenUser27
  • 2 months ago

Interesting, so when did Sky offer a fixed price contract and broke it, do not recall ever having seen that package.

Also don't recall ASA adjudicating on a price rise during the fixed price contract for broadband, and cannot spot an adjudication on this either.

Remember as with the PlusNet contract, things like call setup fees and add-ons are usually not part of the fixed price plan.

  • andrew
  • thinkbroadband staff
  • 2 months ago

@ZenUser27 Proof please.

  • Apilar
  • 2 months ago

If your exchange is not in a PN "low cost area" then the ADSL + LR package will cost £27.49 a month.

  • 21again
  • 2 months ago

@21again. Fortunately Ofcom have recently reclassified many of the Market A exchanges to Market B which means that for example my VDSL connection is no longer in a high cost area.

  • Michael_Chare
  • 2 months ago

@21again. Fortunately Ofcom have recently reclassified many of the Market A exchanges to Market B which means that for example my VDSL connection is no longer in a high cost area.

  • Michael_Chare
  • 2 months ago

Doesn't seem that PlusNet have updated their customer's portals yet to show any new offers...

  • haydnwalker
  • 2 months ago

@Michael_Chare
> Fortunately Ofcom have recently reclassified many of the Market A exchanges to Market B

Do you know how many or what percentage has changed from A to B at this point in time?

  • 21again
  • 2 months ago

But TalkTalk still put the price of add ons up. Further the letter telling me about such an increase was partly justified on the basis of their new fancy router. They omitted to say that cost £100. I find such marketing games offensive. At the same point my speed started varying a lot, throttling?

  • jtwebb
  • 2 months ago

By chance, I called Plusnet only yesterday. Although I'm in mid-contract they happily allowed me to change to the new Unlimited Fibre tariff, for 2 years fixed & as I pay the line rental up front I'm now paying only £5.00 per month! Plus, after a recent fault, my first 3 months are free.

Customer loyalty does pay with Plusnet.

  • FINCASTLE84
  • 2 months ago

Just spoken to Plusnet and they won't let me have the new price as I have 10 months still to run on my existing contract. Told me to try again about 3 months before the contract ends.

  • clivew321
  • 2 months ago

Too bad Clive, but are you already on fibre? I think the offer is for new customers or those upgrading from ADSL. ADSL does all I need anyway and I haven't had an outage in four years with PNet. I would consider fibre if the price was right and if I could get through their phone queue, I give up at 30 minutes.

  • mike41
  • 2 months ago

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