Broadband News

Are the average speeds providers now listing correct?

We have looked at the average peak time speeds for the various broadband services a couple of times now and generally from month to month there is not much variation in our figures and while in the past our results have been slightly lower than Ofcom monitoring via its SamKnows system this is to be expected as we are not using dedicated hardware, but actual users devices so the impact of Wi-Fi, device performance and a myriad of other features affect the result, but the advantage is that end to end testing also reflects what the public see. In short our speed test analysis is a warts and all analysis. 

We have now had to broadband providers claim the average peak time speed of their ADSL2+ service is 11 Mbps, entry level FTTC 34 or 35 Mbps and the top end FTTC service 57 or 63 Mbps, so how does this stack up with our numbers and the theory.

ADSL2+ and ADSL should be fairly easy to predict and the line length theory suggests that across the UK the median line length is around 3.3km (i.e. 50% are on shorter lines to the cabinet, 50% are on longer lines) and the models suggest this should give a download speed of 9 Mbps.

In practice for ADSL/ADSL2+ we see a median download speed of 6.2 Mbps and 33% of speed tests are above 9 Mbps and this is across all providers in Q1/2018 and is eliminating tests with a poor quality score, i.e. this will exclude most bad Wi-Fi and line faults (we call this our clean figure). Our reporting of a median value during the individual test will also account for some of the difference, a number of other testers use the mean or a something approaching the top quartile speed of the individual test. We do not split out ADSL/ADSL2+ in our analysis, but the medians do not change significantly when we look at LLU (ADSL2+ only) providers compared to ADSL and ADSL2+ providers.

Ofcom has the largest batch of SamKnows monitoring and for ADSL2+ at peak times their most recent report was 9.8 Mbps for ADSL2+ and 4.1 Mbps for ADSL. So what Post Office and Sky are saying is that they are outperforming the Ofcom average and thus it will be interesting to see what the other major providers say, and if they all out perform Ofcom there may be some questions.

Onto VDSL2 for which there are three variants, 40/10, 55/10 and 80/20 which up until now were advertised as up to 38 Mbps, up to 52 Mbps and up to 76 Mbps.

Sky has opted for a peak time average of 34 Mbps on the 40/10, with Post Office at 35 Mbps. At initial glance these figures look impossible since VDSL2 has a fairly quick speed drop off over distance, so what is going on?

The median distance to a street cabinet in the on the Openreach network is around 450m and with our standard  model for VDSL2 reach this would give a download speed of 40 Mbps so the 34 and 35 Mbps figures used do look achievable. For FTTC 40/10 services we have varying medians from our analysis that run around the 25 to 29 Mbps from speed test analysis and ignoring product splits we get a clean FTTC median of 32.1 Mbps. Ofcom reports a peak time average for 40/10 services as 32.7 Mbps with a 24 hour average of 33.1 Mbps.

So why are providers quoting figures higher than expected? It is possible that that the spread of line lengths is different e.g. some providers will have very few people buying the top speed service even though they can go that fast but this may well shift their median speed a couple of Mbps and this highlights a concern we have voiced all along that careful customer selection may mean some see their provider choice restricted as those with slower VDSL2 estimates may be refused the advertised product and shifted to a 'secret menu' service or refused service at all.

For the 80/20 top speed VDSL2 service things are much more complicated as the selection process of paying more for higher upload speeds can skew the line length profile away from the expected model. The theory model suggests that to bother with the fastest VDSL2 service you want to be within 450 metres of the cabinet and the median in that range will be around 60 Mbps, but with the sharp drop speed vs distance graphs in this range small shifts in the maths and real world performance can produce very different results.

The spread of results from speed testing on the 80/20 service is much wider than other services at around 45 Mbps to 66 Mbps and while we have just two samples from providers of 57 and 63 Mbps this looks like it is going to be reflected in what they advertise. The Ofcom peak time average for the 80/20 services is 59.6 Mbps.

Where providers locate their monitoring hardware is critical, since we are tracking a consistent around 4 Mbps difference in median speeds between Huawei and ECI VDSL2 cabinets every month, so if provider wants to be clever it will use testers for VDSL2 on the faster Huawei cabinets.

So is there a conclusion? YES

Since for services based around the Openreach network are based on the same identical lines your connection speeds are going to be pretty much the same and the difference you see will be down to how their network performs and while the ASA/CAP move to peak time figures was meant to reflect that what we believe is going to happen is an arms race to be just 1 Mbps higher than competitors. So expect things like availability checkers being more selective, free speed upgrades for some even though remaining on the same product and many other marketing trickery.

The complications around different providers selecting or attracting different profiles of customers to different products makes comparing services for their peak time difference potentially misleading now. The other option as some seem to do now is not talk about product speed at all in advertising or on product pages.

The rule of ignoring the advertised speeds and instead look at the personal estimate during sign-up remains the golden rule and if others with the same provider on the same street as you have problems with video streaming at night then avoid the provider.

The collective excitement that average peak time speeds would expose the problems of line length issues for ADSL2+ and VDSL2 services look set to fade away.


"Onto VDSL2 for which there are three variants, 40/10, 55/10 and 80/10 which up until now . . ."

and also

"For the 80/10 top speed VDSL2 service things are . . ."

Perhaps a couple of corrections should be made to the above?

  • burakkucat
  • over 2 years ago

Fixed the upload on the 80 products.

  • andrew
  • thinkbroadband staff
  • over 2 years ago

Based on my own experience Sky have been using "careful customer selection" for at least the last 18 months.

  • gerarda
  • over 2 years ago

The 55/10 product should really get upgraded to 55/15.

  • DrMikeHuntHurtz
  • over 2 years ago

But missed fixing the second one --

"For the 80/10 top speed VDSL2 service . . ."

  • burakkucat
  • over 2 years ago

40/10? Ha! I'm on 40/2... the good old hidden Faster Broadband that is reported separately so as to not "pollute" the BT Infinity figures.

  • DanielCoffey
  • over 2 years ago

If on the 40/2 service given the price reductions on 40/10 Ofcom imposed a provider using that is paying a higher wholesale price than they need to

  • andrew
  • thinkbroadband staff
  • over 2 years ago

I use ADSL2+ services, am 2684 meters away from my cabinet and enjoy 'normal' speeds of between 6.0Mbps and 6.9Mbps according to my TBB monthly speed tests falling to 4.4Mbps last August (school holidays).

Perhaps I should move further away from the cabinet to the average distance to get an increase to the average speed!

I am told my line cannot deliver a 'faster' experience unles that is, I upgrade to fibre. Even then the max in the range quoted is less than half the advertised speed for fibre. Whatever is the speed hold up in the cabinet?

  • BBSlowcoach
  • over 2 years ago

@BBSlowcoach On ADSL/ADSL2+ distance to the cabinet is irrelevant, it's distance to the exchange that is the rate determining step. For FTTC is it distance to the cabinet

  • MCM999
  • over 2 years ago

@BBSlowCoach in addition to the ADSL2+ speed being determined by distance to the exchange not the cabinet. For the VDSL2/fibre services a distance of 2.7km to the cabinet is very long and likely that ADSL2+ will actually be the faster option for you.

  • andrew
  • thinkbroadband staff
  • over 2 years ago

The Post Office's published average speeds just don't look right - they're meant to be the median speed, but the numbers they're publishing are pretty close to the speed of the top 20% in the ThinkBroadband tests...??

I wonder what their methodology is? Don't they use TTB as their supplier?

  • Prelate
  • over 2 years ago

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