AAISP IDNet and Hyperoptic the big winners in April ratings battle
We have focused heavily on our broadband speed test analysis and coverage statistics in the past but we are adding a third arm to help increase the visibility of the information everyone craves about i.e. who is the most loved and hated providers.
Visitors to thinkbroadband are able to rate their broadband connection during a speed test where if you've not already rated in a month we will ask you to rate the connection you are using or alternatively for registered users you can rate those connections you have defined in your profile and also leave a review and thus share why you think the provider is good, bad or average.
The ratings left are usually available via our compare page where you can see the trend over a six month period and compare the more popular providers, for what we plan on being a monthly news item we have included a number of providers who don't normally qualify for the compare page due to the small sample size but due to their small geographic footprint we are happy to share in a news item.
Based on Customer Service
|Customer Service||Reliability||Overall Satisfaction|
|EE (fixed line)||12||68%||63%||63%|
|Vodafone (fixed line)||13||63%||63%||63%|
There are four additional providers that are not on our compare page and therefore the ratings for Hyperoptic, Gigaclear, KCom and Eclipse Internet have a lower confidence level due to the small sample size but are included due to the smaller footprint.
The ranking column will update each month to reflect any change in position compared to the previous month or providers who have entered the table due to increased voting.
Update 4:30pm A few words on the % scores, the scores do not reflect % of customers saying they are happy/unhappy but are based on a 5 star rating system, so if everyone for an ISP was to rate a category five stars we would have a 100% score, if everyone rated 4 stars you would get a score of 80% and since in reality you get a mixture of star ratings you end up with the range of scores expressed.