Broadband News

Latest BT offers and price rises on way

BT Consumer is perhaps the most widely watched broadband provider in terms of pricing and new tricks that survive a few weeks testing often end up trickling down to the other providers.

Last week saw an unsual change from 12 month minimum term contracts to 18 months for the fixed line broadband services, which given the recent changes to GEA-FTTC where the term is just 1 month from Openreach seems a step in the wrong direction. The change has been sold as an opportunity for customers to get the welcome offers for a longer period and while that is true, remember that BT Consumer contracts are not fixed price, but the price can rise and if it does you should be notified under the 30 day Ofcom rule giving you the option to migrate away without penalty even if in the minimum term. The 30 day notice rule is measured from when a provider informs you as an individual and not the date the rise appears in the press. As is usual once the official notification is on the providers product pages it will be mirrored onto our listings.

This week has seen the news of BT Consumer price rises due on 7th January do the rounds, with the expectation of price rises of £2 to £2.50 on the broadband products, but there are other changes already takeing place, e.g. Unlimited ADSL that used to have a £9.99 setup fee is now £19.99 and Infinity services carry an either £59.99 or £69.99 setup fee. 

The good news if you are chasing an Infinity service is that BT Infinity 2 is down from its £49.99/m of last week (its old normal price was £44.99) to a lower £39.99 per month. In the FTTC areas for an up to 76 Mbps service £39.99 is not that competitive but for the increasing number where FTTP is the superfast option it looks more attractive particularly when you remember to claim the £150 prepaid MasterCard reward. As with all the other providers do check what the out of contract price is (Infinity 2 is £56.49/m) and its pretty common to able to negotiate a retention deal somewhere between the welcome offer price and standard figure in return for a contract extension - the days of automatic contract renewals ended when Ofcom outlawed the practice.

As for the question of why does broadband keep going up in price. The group results gave the official answer, investment in more capacity to keep peak time speeds performing, and with G.fast ramping up in terms of the number of live pods having the capacity to out perform the nearest competitor which is Virgin Media at peak times would be a major selling point. Other things like the new automatic compensation scheme, more UK based call centre staff, parental controls that don't feature as itemised things on your bill do all add up and dare we suggest that the news of a £7 price cut for landline only customers won't be coming out of the bosses pay packet but out of the bills for those buy both landline and broadband.

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