Broadband News

Hyperoptic boosts speeds for 20 and 100 Mbps customers

Hyperoptic continues its expansion across the United Kingdom and is the second largest full fibre provider in the consumer arena with a footprint that stretches from Brighton to Edinburgh.

The big news for customers today is that those on the old 20 Mbps tier will see their download speeds boosted to 30 Mbps (the 1 Mbps upload remains) and customers on the 100 Mbps will have both upload and download speeds increased to 150 Mbps. The Gigabit customers are somewhat constrained by the Gigabit Ethernet interface so no free speed boosts for them.

Our goal is both bold and simple – to lead a new category in broadband. This will firmly place Hyperoptic as the challenger brand to the so-called ‘big three’ of BT, Sky, and Virgin Media. All three of those companies have been guilty of advertising their services as ‘fibre’ when they simply provide fibre to the street cabinet. Because our fibre runs right to the building, our speeds run over 3x faster than Virgin Media and 13x than BT and Sky. That’s the Hyperoptic difference.

Steve Holford, Chief Customer Officer, Hyperoptic
Hyperoptic new logo as of 25th October 2017

The rebrand is much more than a logo on the website, since Hyperoptic run a fleet of vans that their engineers use when out and about installing the service into apartment blocks and connecting customers, additionally the press release talks about a broadband manifesto stating 'the spirit of the brand is captured by a Hyperoptic ‘manifesto’ that promises to “put an end to broadband bottlenecks” (derived from using old copper-based technology), to deliver fibre broadband “once and for all.”'

The manifesto is interesting but the fibre to the building and then media converters located strategically throughout buildings so that the Gigabit Ethernet cable run remains within specification is considered full fibre in the United Kingdom but in France it is not. It is feasible that some may believe that the manifesto means that their will always be zero congestion issues. The 3x speed claims with Virgin Media are likely to need downscaling in the next year as Virgin Media DOCSIS 3.1 is rolled out and may even offer Gigabit connection speeds. The 13x faster than BT and Sky statement is something we would actually challenge as the retailer with a larger full fibre presence than Hyperoptic in the UK is actually BT (via Openreach) and that is sold currently at maximum speeds of 300 Mbps, Openreach is talking of Gigabit but no retailers have gone live that we know of yet. Additionally while is a stop gap solution with a life of 5 to 10 years and a limited live footprint in the 50,000 to 100,000 premises region currently it is offering people 100 to 300 Mbps connection speeds.

We also have to point out that before the UK broadband scene descends into a who has the biggest connection speed PR battle, that while the connection speed is the absolute limit for what users will experience, for the public the thing that actually matters is the speed they get at peak times and more importantly will video stream without any buffering. This peak time and streaming behaviour is a mixture of how broadband operators manage their network and local links through to what specification hardware and assistance they give to customers. Full fibre is far too often sold as the panacea for all broadband problems and while the physics of attenuation that cause xDSL solutions (ADSL/ADSL2+/VDSL2) to drop their speed over distance and reliability issues are solved by full fibre all the other factors that give people variable speeds still apply.

Map of Hyperoptic presence across the UK

Our maps and package searches have just been updated to reflect the latest roll-out from Hyperoptic with the provider being a very significant contributor to the fact that 1 in 20 premises in London have access to full fibre broadband.


You only get these new speed increases if you renew your contract with Hyperoptic. This reads as if all customers will get it from today.

  • locutus
  • about 1 year ago

hit the outskirts such as villages you need more money to live away from services so having a good broadband is within the grasp financially but the lack of products that even come close to what there sold as is zero.
So come dig some streets up because I’d pay for FTTH in a flash and as being connected to one of the so called top three is a joke and the advancement towards fast is just stupid if it’s got faults at this speed. Also covering these faults up with many systems to resend or break up and set in smaller bits is no good for time sensitive high speed data norton Doncaster please.

  • bushman
  • about 1 year ago

The amount of money Hyperoptic are paying to pass each unit at the moment is a fraction of the costs of building to single dwelling units let alone rural areas.

No idea about 'covering up' with 'many systems to resend or break up and set in smaller bits'. These are really important as a transmission channel is only as good as its weakest part.

  • CarlThomas
  • about 1 year ago

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