Free speed upgrades for some BT Infinity 1 customers
Existing BT Infinity 1 customers who are currently limited by the 55 Mbps maximum connection speed of the service may already have or will shortly be getting a free speed boost. So if you are on BT and your speed test looks higher than normal it is probably not our tester that is broke but check your HomeHub connection speeds they may have improved.
BT Consumer has taken the unusual move of upgrading customers from a 55/10 wholesale product to an 80/20 product, of course only those where the line can support higher speeds will benefit from the upgrade and for customers wanting to find out more there is a BT help page. There is an active discussion on our forums about the upgrades too.
There appears to be no change in contract term or product name, i.e. the customers still seem to be on BT Infinity 1 in terms of product name, which may make for some interesting debates around how fast the BT Infinity 1 product is, there has been a very subtle change on the BT broadband product pages as BT Infinity 1 is now just called BT Infinity but the up to 52 Mbps (based on the 10% rule) download speed remains for now. Our guess may be that the Infinity products will converge speed wise perhaps with a tag line 'we don't slow your line down, we run it as fast the technology allows' and BT Infinity 2 actually becoming the new G.fast product. In short Infinity will be the VDSL2 product and BT Infinity 2 will be the G.fast product - this makes some sense as those who would benefit from G.fast are those who generally got connection speeds in the 60 Mbps VDSL2 connection speed and upgrade.
We notice that the old myth of the 10 day stabilisation period is repeated again on the BT pages, and we will repeat our warning that the Dynamic Line Management system never stops running and thus if your line conditions change it will react on day 4 or day 444 of the line running. The expectation is that for most people unstable connections will have slowed down to a stable level after a couple of days, but technology enhancements such as G.INP, xDB profiles and Vectoring can see speeds improve.
The speed improvements are not the only thing, customers who have been with BT for sometime are also getting free boost emails which mention your name and the number of days your service has been live. We are mentioning that this appears to be real as so many scammers target broadband customers genuine offers can often be ignored as spam.
With the move to average speeds in advertising and pressure on broadband speed guarantees always increasing, having just one Infinity VDSL2 product would be interesting in BT Consumer, as there is no slower service to downgrade people too.