Ofcom moves to ban charging for caller display options in 2018
Ofcom has announced that from 1st October 2018 (not this October but a year away) providers will not be allowed to charge for caller display. This is one of a number of changes intended to protect consumers and the removal of one of those charges that has been known to catch people out people will largely be happy, though it might just be that the revenue some operators raised from caller display options will be spread between their full range of customers, the downside being it might increase the line rental component for those taking a DSL service but never plug a phone in so caller id is irrelevant.
The summary of the changes that will come into force as part of 'General Conditions of Entitlement' on 1st October 2018 are as follows:
- Banning providers from charging for caller display facilities
- Providers will be required to identify and block calls with an invalid or non-diallable number
- New requirement for providers to have effective policies for identifying vulnerable customers so that they can ensure they are treated fairly and appropriately.
- Extend to broadband services the requirement for providers to offer disabled users access to priority fault repair, 3rd party bill management and accessible bills.
- Changes to complaint handling rules to help ensure complaints are dealt with promptly and effectively, including faster access to dispute resolution if deadlock is reached.
- Broadband and mobile providers will need to make available fair and transparent debt collection and policies relating to when they will disconnect users.
- Billing accuracy rules that already apply to voice calls to extend to broadband
Making caller display free is a positive move, but with another 12 months to go before the blocking elements come into force means that those who are less than honest will have time to exploit the gap with faked caller id.
Alas while the online world is a massively positive force it has those who are exploiting it for their own criminal gain, hence why unfortunately we have to have our own avoid falling victim to online scams guide. An interesting aspect of many online scams is that they seem to target people by a telephone call to gain initial trust and actually get you to visit sites or install software that then compromises your computer and online identity with the aim usually of taking money from you.