Slow download speeds blighting Plusnet users on Saturday
While some may want to describe their individual problems as a national outage with a broadband provider, when we investigated reports of slow speeds for Plusnet broadband customers we were able to see some 5 to 10% that were affected. After pulling back the full dataset for Saturday from 9am to 6pm we have expanded that estimate to say that only 16% of Plusnet customers are testing above 20 Mbps, whereas over the period of a month this is normally 40% of customers, and if you extend down into the ADSL2+ speed region we usually see 60% of users over 10 Mbps at Plusnet but today it is only 20%.
The sympton if you have not already spotted on your Plusnet connection is that the download speed is slower than the upload speed for VDSL2/FTTC customers, this differentiation may not be so clear cut for ADSL2+ customers due to its slow upload speeds. Examples of tests from people affected are 2.8 Mbps down, 5.8 Mbps up and 1.5 Mbps down, 2 Mbps up the person with the 5.8 Mbps upload is probably on an up to 76 Mbps service. There are those who are getting good results e.g. 37 Mbps down and 2 Mbps up so we know its not a total network wide issue.
In terms of locations our initial investigation suggested perhaps a smaller number of postcodes, but looking at the postcode groups from the larger sample a non-exhaustive list seems to be B, BA, CA, CV, E, EX, GL, GU, HP, IG, KY, LA, LL, ME, ML, NN, OX, PA, RG, SA, SK, SP, SS, TQ.
If your connection is feeling slow and you think you may be affected then use our broadband performance test which will test your download and upload speeds between your device and our servers.
Update Sunday 17th 4:15pm Things have returned to normal it appears for Plusnet users, 48% of customers recording above 20 Mbps for download speeds, and 64% above 10 Mbps which compares favourably with the figures of 40% and 60% respectively during August 2017.