Broadband News

UK Broadband Speed Test Results for July 2017

The year is now very much on the downhill slope towards Christmas but everyone is hoping that broadband speeds do not take a similar slide and that is why we keep on every month with the analysis from all the broadband speed tests that people carry out using our broadband testing technology.

The changes to how broadband speeds are advertised is still to happen, but when it does the months of speed test results based on the observations of what the public actually are seeing will show if a wide gulf still exists between public experience and what the providers think they are providing.

The 60 Fastest UK Broadband Providers and Services in July 2017 (Ordered by Median Download Speed)
Smaller providers without enough geographic data samples are not include
All speeds in Mega bits per second - Mbps
ProviderQualityDirectionSpeed of bottom 10%Speed of bottom 20%MedianMeanSpeed of Top 20%Speed of Top 10%
Hyperoptic Gigabit1Down 99.9 129.8 253.5 280.2 437.8 482.3
    Up 50.2 106.1 190.9 222.5 360.3 412.3
Virgin Media 300 Mbps1Down 45.1 55.3 114.9 128 212.7 217.8
    Up 12.1 12.7 15.6 19.3 21.2 28.7
TalkTalk UFO (FTTH)1Down 25.1 35.6 89.5 82.8 117.5 128.5
    Up 5.6 7.1 18.9 33.7 60.3 68.2
BT Infinity 3 & 4 (FTTP)1Down 52.7 66.4 79.4 114.1 173.9 207.5
    Up 19.4 20.1 21 22.7 28.3 30.4
Virgin Media 200 Mbps1Down 31.2 41.6 74 82.2 115.3 151.3
    Up 6.3 7.3 10 9.7 11.8 12.1
AAISP up to 76 Mbps (FTTC)1Down 30.8 43.5 66.9 55.8 58.8 72.7
    Up 12.9 13.8 16.8 16.5 18.6 18.7
IDNet up to 76 Mbps (FTTC)1Down 33.9 39.6 55.8 54.2 68.8 71.9
    Up 8.8 10.1 16.1 15.6 18.4 18.7
BT Infinity 2 (FTTC)1Down 36.6 43.2 53.6 54.4 68.2 73
    Up 9.4 10.2 15.3 14.4 18 18.4
BT Infinity 2 (FTTP)1Down 35.6 40.8 50.8 55.7 65.6 80.1
    Up 9.6 9.8 10.4 12 15.8 18
Zen up to 76 Mbps (FTTC)1Down 25.9 35.9 50.6 51 69 73.3
    Up 9.1 10.2 16.4 15.3 18.3 18.6
EE Fibre Plus up to 76 Mbps (FTTC)1.7Down 30.1 38.4 49.9 49.7 64.6 70.4
    Up 8.2 10 14.7 13.9 18 18.4
B4RN1Down 12.1 21.4 49.5 118.1 168 345.1
    Up 3.7 11.1 46.6 87.3 150.7 282.1
KCom Lightstream (FTTP)1Down 17.9 28.4 47.9 63.9 79.7 137.1
    Up 4 4.5 9.1 15.1 25.7 28.3
Virgin Media 100 Mbps1Down 11.8 21.5 46 56.4 84 109.8
    Up 2.2 3 5.6 6.7 10.6 12
Vodafone up to 76 Mbps (FTTC)1Down 32.8 38.3 46 47.7 58.8 69.3
    Up 8.4 10.1 14.5 13.7 17.4 17.9
Sky Fibre Pro up to 76 Mbps (FTTC)1Down 32.4 38.2 45.5 48.6 60.6 68.8
    Up 6 8.7 13 12.7 17.9 18.4
Small Providers up to 76 Mbps (FTTC)1Down 19.8 27.6 45.5 47.3 66.6 74.4
    Up 9.2 11 16.7 19.4 20.5 33.3
Plusnet (FTTP)1Down 11.1 15.4 44.2 47.8 80.1 96.8
    Up 1.7 1.8 10.1 10.7 18.2 20.2
Gigaclear 100 Mbps(FTTP)1Down 19.4 28.1 43.5 42.9 52.4 57.3
    Up 13.5 18.8 33.4 35.7 49 55.2
Hyperoptic 100 Mbps (FTTP)1Down 15.9 26.1 41.9 47.1 71.1 78.5
    Up 2.9 10.4 33.6 34.3 53.6 64.9
Plusnet Fibre Extra up to 76 Mbps (FTTC)1Down 17.4 24.2 39.4 40.8 57 69
    Up 2.6 4.1 8.5 9.6 16.7 18.1
Sky (FTTP)1Down 21.2 26.9 37.3 67.1 107.4 126.7
    Up 2.4 4.9 8.7 14.5 15 37.4
SeeTheLight/IFNL (FTTP)1Down 15.5 21.9 36.9 39.9 56.5 62.2
    Up 4.4 8.7 11.4 15.5 22.5 23.8
BT Infinity 1 up to 52 Mbps (FTTP)1Down 11.9 17.7 30.0 29.7 39.6 47
    Up 1.9 3.2 5.4 5.4 7.8 8.9
BT Infinity 1 up to 52 Mbps (FTTC)1Down 13.4 18.9 30.3 30.6 32.6 59
    Up 2.4 3.4 5.7 5.8 8.5 8.9
Plusnet Fibre up to 38 Mbps (FTTC)1Down 15.4 21.9 29.8 28.3 36.5 37.3
    Up 1.1 1.4 1.7 1.6 1.8 1.8
IDNet up to 38 Mbps (FTTC)1Down 11.2 18.7 28.9 26.6 36 36.9
    Up 1.7 1.8 5.8 5.1 8.2 8.8
TalkTalk Fibre Plus up to 76 Mbps (FTTC)1Down 14.6 18.6 27.6 29.1 37.3 41.7
    Up 3.1 3.9 6.1 6.8 8.7 10.9
AAISP up to 38 Mbps (FTTC)1Down 10.6 13.5 27 25.9 36.5 37.6
    Up 2.3 3 5.2 5.1 7.4 8.3
EE Fibre up to 38 Mbps (FTTC)1.7Down 11.7 16.4 26.6 25.2 34.6 36.2
    Up 2.2 3.1 5.3 5.3 7.8 8.5
Vodafone up to 38 Mbps (FTTC)1Down 12.8 17.3 26.3 25 34.2 36.7
    Up 2.4 3.2 5.1 5.2 7.6 8.3
TalkTalk Fibre up to 38 Mbps (FTTC)1Down 7.7 14.6 26.1 24.5 34.8 36.9
    Up 0.8 1.3 1.6 1.5 1.8 1.9
Post Office Fibre up to 38 Mbps (FTTC)1Down 10.3 13.9 25.2 32.7 37.4 47.7
    Up 1.5 2.9 4.7 6.4 9 13.1
Sky Fibre up to 38 Mbps (FTTC)1Down 11.1 15.8 25 24 32.7 35.7
    Up 2.3 3.3 5.3 5.4 7.7 8.4
Zen Internet up to 38 Mbps (FTTC)1Down 10.7 16.4 24.9 24 33 37
    Up 3 4.4 6.2 6.2 8.7 9.1
Virgin Media 50 Mbps1.1Down 2.3 6.3 22.4 24.5 42.5 50.3
    Up 0.7 1.2 2.4 2.1 2.9 3
Other Providers up to 38 Mbps (FTTC)1Down 6.3 10.2 21.2 21 32.4 36.3
    Up 1.7 2.2 4.8 5 8 8.9
EE Mobile 3G/4G1.1Down 3.4 7 20.8 27.8 40.3 58.9
    Up 0.4 0.7 2.9 5.4 8.8 11.8
Relish 4G LTE1.6Down 1.3 4.2 15.7 17.1 29.6 33
    Up 0.2 0.4 1.5 2 3.4 4.3

O2 WiFi

1.3Down 3.8 5.9 15.4 18.3 27.9 31
    Up 0.2 0.5 2.8 2.9 4.2 6.2
Vodafone Mobile 3G/4G1.5Down 2.4 5.3 13.2 17.5 27.4 38.4
    Up 0.4 0.8 2.4 3.9 6.5 9.8
Quickline (Fixed Wireless)1.6Down 4.5 8.4 12.6 15.2 17.6 26.3
    Up 0.6 1.2 4.7 9.4 7.8 9.8
O2 Mobile 3G/4G1.7Down 1.7 3.6 10.6 14.5 23.4 33.6
    Up 0.4 0.7 1.7 2.9 4.5 6.9
Three Mobile 3G/4G1.3Down 1.3 3.1 9.1 14.9 23.6 38.6
    Up 0.3 0.5 1.4 3.7 5.1 10.2
IDNet ADSL/ADSL2+1Down 3.1 4.3 8.5 9.1 14.8 17.5
    Up 0.3 0.4 0.7 0.6 0.8 0.9
Vodafone ADSL/ADSL2+1Down 0.9 2.1 7 8.3 14.2 17.9
    Up 0.3 0.4 0.6 0.6 0.9 1
Zen Internet ADSL/ADSL2+1Down 1 2.5 6.8 7.5 12.3 15.8
    Up 0.3 0.3 0.6 0.6 0.8 0.9
KCom ADSL/ADSL2+1Down 1.4 3 6.2 7.1 11.8 13.5
    Up 0.3 0.4 0.6 0.5 0.7 0.7
BT WiFi1.4Down 0.9 2.2 6.1 10.6 13.5 25.6
    Up 0.3 0.5 1.4 4.2 4.4 7.7
Plusnet ADSL/ADSL2+1Down 0.8 1.8 5.9 7 12.1 15.7
    Up 0.2 0.3 0.6 0.6 0.8 1
Sky ADSL2+1Down 1.1 2.2 5.8 7.1 12 15.2
    Up 0.3 0.4 0.6 0.6 0.8 0.9
TalkTalk Business ADSL2+1Down 0.8 2 5.8 6.8 11.4 14.6
    Up 0.3 0.3 0.6 0.5 0.7 0.7
Demon Internet ADSL/ADSL2+1Down 0.3 1.7 5.8 6.5 11.6 13.3
    Up 0.3 0.3 0.5 0.5 0.7 0.8
EE ADSL/ADSL2+1Down 0.9 2 5.6 6.7 11.6 15
    Up 0.2 0.3 0.6 0.6 0.9 0.9
TalkTalk ADSL2+1Down 0.8 1.9 5.5 6.6 11.3 14.3
    Up 0.2 0.3 0.6 0.5 0.7 0.8
BT ADSL/ADSL2+1Down 0.8 1.6 5.2 6.7 11.9 15.8
    Up 0.2 0.3 0.5 0.5 0.8 0.9
Daisy Wholesale ADSL/ADSL2+1Down 0.6 1.6 5 6.2 11 14.4
    Up 0.2 0.3 0.6 0.6 0.8 0.9
Entanet ADSL/ADSL2+1Down 0.6 1.8 4.7 5.9 10.9 14.2
    Up 0.2 0.3 0.5 0.6 0.9 0.9
Eclipse Internet ADSL/ADSL2+1Down 0.8 1.5 4.4 5.6 9.3 12.7
    Up 0.2 0.3 0.5 0.5 0.7 0.9

The quality metric needs its scale explaining so a rough guide is:

  • 1 to 1.2: Very good connection for streaming and gaming with stable speeds
  • 1.3 to 1.8: Connections are good but there may be the odd rare stutter in downloads or gaming
  • 1.8 to 2.2: Likely to be using Wi-Fi or on a good mobile service. The odd dip in speeds and stutters are noticeable
  • 2.2 to 3: Your connection or Wi-Fi is affecting your experience and web pages may arrive in fits and starts
  • 3 to 4: Connection is likely to be heavily congested and streaming will be difficult. It is worth checking no-one in the property is also heavily using the connection
  • Over 4: Time to find a better provider or if on Wi-Fi use an Ethernet cable

Finding the ADSL and ADSL2+ services at the bottom of the table should be no suprise but and with much faster services so widely available there is an expensive research paper to be done to understand why so many have not upgraded (ADSL2+ services are still largest single block of tests we see each month), while the easy answers of price, availability, activation fees, not sold by existing provider appear obvious there may be more subtle issues that are not revealed by the usual 2000-3000 people representative sample favoured by market researchers.

Comments

I wonder how long it will be before some ISPs cherry picking of customers to boost their average speeds starts to have a material effect.

Not that it always works out to their benefit. Sky refused to supply me with their 76Mbps service because my predicted speed was only 45Mbps but I am now getting 73Mbps.

  • gerarda
  • 4 months ago

Why do FTTP products have speed figures way below their headline rates? e.g. Gigaclear 100Mbps FTTP has a top 10% median speed of 57Mbps. I understood that FTTP speeds weren't dependent on distance in the way that FTTC is, so what is responsible for the shortfall - is it contention?

  • sheephouse
  • 4 months ago

@sheephouse: Just because someone has a FTTP line doesn't mean the subscriber chooses the highest speed package. Gigaclear has a 50mbps FTTP package, Hyperoptic has a low cost 20mbps FTTP offer, for many that's all they want.

  • JNeuhoff
  • 4 months ago

@JNeuhoff: But the table entry is "Gigaclear 100 Mbps(FTTP)" so I assume that is their 100Mbps product, and not their 50Mbps or 1000Mbps products. Even if it were Gigaclear's lowest offering, which is 50Mbps, the lowest 10% median is under 20Mbps, so my question still applies. (the same applies to other FTTP products in the table, I've just used Gigaclear as an example).

  • sheephouse
  • 4 months ago

@thinkbroadband Good to see people making the most of their B4RN service - median lower than EE FTTC. #Waste #GetBetterHomeNetworks

  • @ultrafastcarl
  • comment via twitter
  • 4 months ago

Why not hitting maximum speed, ever heard of something called WiFi and a variety of other issues

  • andrew
  • thinkbroadband staff
  • 4 months ago

TBB says: There is an expensive research paper to be done to understand why so many have not upgraded (ADSL2+ services are still largest single block of tests we see each month)

We pensioners don't download films all the time, nor do we bother with social media, so why spend more of our limited income on fibre we don't need? For many of us 10Mb is brilliant, we can remember the likes of Toucan on 2Mb which we thought was fantastic ... some of us even remember when mobile phone meant walking to the tuppence-in-the-slot phone box a quarter-mile away!

  • mike41
  • 4 months ago

@andrew: if the figures represent end-user's wi-fi then doesn't it make comparisons of ISP's FTTP products fairly meaningless.

  • sheephouse
  • 4 months ago

Perhaps these numbers tell us something meaningful beyond the speed number: That most subscribers, even the ones savvy enough to buy a top-notch service, stop chasing out-and-out speed when they reach the vicinity of 50Mbps. It is good enough to not bother chasing any more...

Remember that Ofcom's "actual experience" study confirmed that 10Mbps represented a behavioural/experience threshold for broadband? That internet access felt the same to everyone above this speed?

I suspect these numbers show a similar threshold in the vicinity of 50-100Mbps too - just for families & the savvier subset.

  • WWWombat
  • 4 months ago

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