Broadband News

UK Broadband Speed Test Results for May 2017

Keeping tabs on the speeds the public actually receive and experience from their broadband is an important task and hopefully these round ups will help to show how broadband providers are doing in terms of delivering on all the things they promise in their adverts.

For those using our speed test one important addition in the last month has been an additional analysis button that will allow you to view the samples that went into the latency result and for those not sure how their connection is fairing a comparison with the speeds of others in their region of the UK and a comparison with others using the same technology.

The 60 Fastest UK Broadband Providers and Services in May 2017
(ordered by median speed)
Smaller providers without enough geographic data samples are not included
ProviderQuality MetricDownload Speed of bottom 10%
(Mbps)
Median Download
(Mbps)
Mean Download
(Mbps)
Median Upload
(Mbps)
Mean Upload
(Mbps)
Download Speed of top 10%
Mbps
Gigaclear Gigabit 1 203 318.2 323.8 303.8 364.1 425.4
Hyperoptic Gigabit 1 101.2 278.9 317.3 200.8 283.5 537.2
Virgin 300 Mbps 1.4 33.1 84.9 103.9 15 18.2 215.8
Venus 1.3 50.6 79.3 157.9 52.6 134.9 424.2
BT Infinity 3&4 (FTTP) 1.1 37.6 73.4 101.4 20.9 22.5 214.3
Zen Internet FTTP 1 19.2 73.2 73.7 17.3 21.7 128.2
TalkTalk UFO (York) 1.2 21.6 62.9 90.9 16.3 28.8 211.5
AAISP up to 76 Mbps (FTTC) 1 44 61.9 60.1 17.9 16.7 74
IDNet up to 76 Mbps (FTTC) 1 32.2 57.8 54.6 16.3 15.1 74.2
Virgin 100 Mbps 1.5 18.2 56.6 55.3 5.7 6.2 91.5
Zen Internet up to 76 Mbps (FTTC) 1 32.8 54.2 53.4 16.8 15.3 74.2
KCom Lightstream 1.1 17.8 51.5 68.3 9.1 17.1 162
BT Infinity 2 (FTTC) 1 29.4 50.9 50.7 15.4 14.5 72.5
BT Infinity 2 (FTTP) 1.1 29.4 49.5 52.6 10.5 11.9 75.7
Virgin Media 200 Mbps 1.4 23.8 48.8 78.1 10.2 9.7 161.6
Small/Medium providers - up to 76 Mbps (FTTC) 1 20.1 46.5 49 16.9 19.4 74.4
Hyperoptic 100 Mbps 1.1 20.4 45.7 48.6 37 36 81.4
Gigaclear 100 Mbps 1.1 25.1 45.4 47.3 41.2 43.1 77.7
Vodafone up to 76 Mbps - FTTC 1.2 20.7 40 42.1 15.6 14.5 67.4
SeeTheLight (IFNL - FTTH) 1.2 5.2 39.8 38.8 11.6 12.2 59.4
PlusNet Fibre Extra (FTTC up to 76 Mbps) 1 17.3 38.8 40.7 9.4 10.5 68.2
Sky Fibre Pro up to 76 Mbps 1.1 27 38.5 42.8 11.8 12.8 62.8
EE Fibre Plus up to 76 Mbps 2.8 23 37.3 40.5 12.9 13.4 64
Daisy Wholesale (FTTC) 1.1 14.6 36.6 39.4 9.2 11.7 72.8
Kijoma Broadband - fixed wireless 1.3 20.7 36.1 43 16.1 20.3 81.6
Entanet (FTTC) 1 13.3 36 39 12.1 15 70.4
Eclipse (FTTC) 1 13.4 34.9 36.6 8.8 10.9 70
TalkTalk Fibre Plus up to 76 Mbps 1.2 14.8 31.3 33.5 6.9 8.6 56.9
IDNet up to 38 Mbps 1 16.7 30.6 27.8 4.6 5.3 37.3
BT Infinity 1 up to 52 Mbps (FTTC) 1.1 13.1 29.7 30.3 6.6 6.3 49.5
PlusNet Fibre (FTTC) up to 38 Mbps 1 14.2 28.9 27.3 1.7 1.6 37.2
BT Infinity 1 (FTTP) 1.3 9.3 27.2 28.3 6.6 6.2 49.3
EE Fibre (FTTC) up to 38 Mbps 2.4 9.7 25.7 24.3 7.3 6.4 36
Vodafone (FTTC) up to 38 Mbps 1.3 10 25.6 24.4 7.3 6.5 36.8
TalkTalk Faster Broadband (FTTC) up to 38 Mbps 1.1 13.2 25.6 25.4 1.7 1.7 37
Zen Internet (FTTC) up to 38 Mbps 1 7.9 24.6 23.7 6.4 6.1 35.2
Sky Fibre (FTTC) up to 38 Mbps 1.3 10.5 23.9 23.1 6.5 6.1 35.2
Small/Medium Providers (FTTC) up to 38 Mbps 1.3 5.8 20.8 20.7 4.8 5 36
EE Mobile 1.8 3.6 20.6 28 3.5 6 57.2
Virgin 50 Mbps 1.9 2.1 19.4 23 2.4 2.1 51.1
Hyperoptic 20 Mbps 2.2 0.7 17.9 14.6 0.9 0.8 22.7
O2 WiFi 2.9 1.3 17.6 18.8 3.2 4.3 44.4
Relish 2 2.6 14.8 17.8 2 2.2 40
Quickline (Fixed Wireless) 1 5.1 14.5 22.4 1.6 9.8 57.9
Vodafone Mobile 2.1 3 13.2 18 1.9 3.7 37.8
O2 Mobile 2.3 2.4 11.7 15.3 2.2 3.6 32.8
Three Mobile 2 1.7 9.4 14.7 1.7 4.3 36.8
IDNet (ADSL) 1.3 2.4 7.5 8.4 0.7 0.7 15.8
KCom (ADSL) 1.2 2.1 7.4 7.7 0.6 0.6 13.5
Zen Internet (ADSL) 1.1 1.5 6.7 7.8 0.6 0.6 15.6
Vodafone Broadband (ADSL) 1.8 0.9 5.8 7.1 0.6 0.6 15.6
Demon Internet 1.3 0.6 6.2 18.6 0.6 4 40
Entanet (ADSL) 1.4 0.8 5.9 6.5 0.6 0.6 11.9
Vodafone (ADSL) 1.4 0.6 5.9 7 0.6 0.6 15.3
BT WiFi 2.3 1.4 5.8 9.2 1.2 2.6 21.3
Plusnet (ADSL) 1.3 0.9 5.8 7.1 0.6 0.6 15.4
Sky (ADSL) 1.3 1.2 5.8 7.1 0.6 0.6 15.1
TalkTalk (ADSL) 1.3 0.9 5.8 6.8 0.6 0.6 14.7
Daisy Wholesale (ADSL) 1.2 1.1 5.8 6.9 0.6 0.6 15.8
EE (ADSL) 1.4 0.9 5.6 6.6 0.6 0.6 14.1

Where a provider is listed solely by its name without any product tier it is because the volume of tests seen during a month was too small to create a meaningful split.

The quality metric needs its scale explaining so a rough guide is:

  • 1 to 1.2: Very good connection for streaming and gaming with stable speeds
  • 1.3 to 1.8: Connections are good but there may be the odd rare stutter in downloads or gaming
  • 1.8 to 2.2: Likely to be using Wi-Fi or on a good mobile service. The odd dip in speeds and stutters are noticeable
  • 2.2 to 3: Your connection or Wi-Fi is affecting your experience and web pages may arrive in fits and starts
  • 3 to 4: Connection is likely to be heavily congested and streaming will be difficult. It is worth checking no-one in the property is also heavily using the connection
  • Over 4: Time to find a better provider or if on Wi-Fi use an Ethernet cable

The main table has expanded this month to cover some sixty packages or providers, the expansion is to take into account that we are splitting a few more providers across their different products e.g. Vodafone and we want to ensure that the ADSL/ADSL2+ products while propping up the bottom of the table are given a mention. This expansion also means we are going to look at the peak and off-peak figures in its own news item.

No suprise that full fibre services dominate the top of the table, but what is interesting is that FTTC on BT Retail/Consumer is not that different to the speeds of BT Retail FTTP when comparing the same speed product. Given the range distance drop off that FTTC (VDSL2) experiences compared to no drop over distance for FTTP this is a suprise, one explanation may be the fact that if on a slow VDSL2 line and you order online via BT Consumer is that you end up steered to a different product name, the extra hassle means we suspect slow FTTC customers are more likely to head to another provider. This steering of customers to a different product (and in some cases losing online order special offers/cashback) is something that may increase if or when broadband advertising moves to using median speeds.

Virgin Media has had a bumpy month and has dominated our daily monitoring but even with the various problems and volume of complaints on social media their speeds have not dipped substantially, though when you consider the 300 Mbps service has a median speed of just 84.9 Mbps then its clear lots of people are not getting the best from their package. Whether that is Wi-Fi issues, Intel Puma chipset flaws, problems as DOCSIS 3.1 upgrades are being prepared or choke points congesting in the core network or just old fashioned over utilisation it matters little to the consumer who is told amazing things about the Wi-Fi in adverts etc. We have spent a fair bit of time monitoring things and its clear that its not just our speed test tool or quality monitor saying there are widespread issues at Virgin Media as the number of poeple complaining about gaming and particularly video streaming issues highlights that something needs to happen, plenty of other speed tests are reporting poor performance too. The 10% figures for Virgin Media do indicate that some customers are still getting decent figures, and we hope to be splitting out the RFOG Project Lightning areas in the next couple of months to see if the new full fibre network locations are performing better.

Comments

In light of Virgin Media's recent problem with dropped packets and latency, can we also have latency and reliability in the broadband speed comnparison in the future?

For me 50Mb/s and 100Mb/s makes little practical difference, but the latency of 50ms versus 30ms makes a huge difference to perceived web browsing speed, VoIP and gaming.

Something like 50%, 90% latencies and avg % dropped packets during peak and non-peak would be great.

  • MobiusPizza
  • 6 months ago

Reliability is already there in terms of the quality metric, and latency is very location dependent, so best viewed when looking at individual areas.

We have updated our Virgin Media areas intend to talk about the performance of those and see what differences there are.

Adding more data columns to this table is also difficult as there are already so many figures involved.

On the speed test as its TCP latency there should no dropped packets, but just very slow ones as retransmits ensure it is delivered, the analysis button will let individuals see those samples now.

  • andrew
  • thinkbroadband staff
  • 6 months ago

Where are Utility Warehouse Listed?
Which magazine Telecoms Provider of the year!
I have recently switched to them and am most impressed
Ultra package FTTC 38/10 MBPS and I reliably receive 36/9 MBPS

  • mikehuk
  • 6 months ago

Utility Warehouse use TalkTalk as the wholesale provider and they don't have their own easily identifiable IP addresses so automated splitting out is not possible.

Then there is the question of seeing enough users to make it into the tables, and then enough volume to split out into the different product sets.

  • andrew
  • thinkbroadband staff
  • 5 months ago

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