Broadband News

Virgin Media adds 67,000 broadband customers in Q1

Virgin Media is the largest ultrafast broadband provider in the UK, with a network that passes some 49% of UK premises and is expanding rapidly. It may not hold the crown of the fastest residential provider, which lies with operators like B4RN, Gigaclear and Hyperoptic but their footprints are significantly smaller, hence the various caveats you may glimpse in Virgin Media TV adverts.

The Q1/2016 results revealed a growth in broadband customers to 4.75 million in United Kingdom and the expansion project known as Project Lightning passed another 70,000 premises in the first quarter of 2016, and with the aim of passing half a million during 2016 the summer months are going to be busy. The expansion by Virgin Media is an important aspect for the overall broadband picture in the UK as it provides an illustration of the costs for any new entrants to the UK market that might be looking to take on the duopoly of BT and Virgin Media or just BT if they pick their areas carefully, the cost per premise passed looks to be running at around £600.

We are seeing people using the 300 Mbps product that is available on request in certain areas of the Virgin Media cable network and is aimed at the SOHO market but it has not yet made a dent in the overall statistics but we are sure that in time we will be reporting on the percentage we believe are using the product.

Virgin Media is expected to expand to around 65% UK coverage if the Project Lightning roll-out delivers improved customer numbers (i.e. shows a return for the money spent) and the top speeds can keep rising particularly once DOCSIS 3.1 is rolled out so any ambitions by BT to wrestle the crown for fastest widely available broadband provider in the UK look doomed and while it is easy to point a finger of blame at BT for the lack of FTTH in the urban UK environment the success of Virgin Media is also to blame since. The love of the semi-detached rather than apartment living is also partly to blame, but Hyperoptic is working hard to corner the apartment market which anyone visiting London for the first time in a few years will notice is a rapidly growing area.


Thats why my 152Mbps is only 5-20Mbps in the evening.....pffft

  • bartman007
  • over 2 years ago're on the premium service then? Nice.


  • AndrueC
  • over 2 years ago

And my 100Mbps download speed is consistently below upload speed (6Mbps)every evening...this situation has been ongoing for about 1 year, and it is impossible to get a date when it will be fixed.......All they can offer is a price reduction, or I would leave.

  • DigitalDen
  • over 2 years ago

Has anyone seen any estimates of the cost of upgrading from DOCSIS3.0 to 3.1? Is it relatively trivial or is it in the same league as FTTC to FTTP?

  • Gadget
  • over 2 years ago

I'm pretty sure it's much cheaper than doing FTTC->FTTP, as it doesn't involve relaying anything to customers, other than possibly swapping out the CPE, it's the same HFC network as before .

  • hopkapi
  • over 2 years ago

The switch is pretty cheap but to make the most of it requires network upgrades. The costs of these aren't massive, about the same as the commercial FTTC deployment was per premise passed.

Getting the entire network in a state where a gigabit and way more download and 500Mb+ upload is doable would cost perhaps a billion.

  • CarlThomas
  • over 2 years ago

But they use some pretty dodgy marketing methods. We have told them repeatedly (at least five times) to stop sending unwanted marketing materials to our home address - yet another arrived today. We now send them back to the sender at their expense. They must listen to people when they are told we do not want and are not interested in their products or services.

  • michael_s_perry
  • over 2 years ago

this mass growth is seemingly causing all sorts of contention issues

i believe www.thinkbroadband should take this into account when it does its assessment of the carriers ... rather than just list the number of new customers who have been added, since it appears that the growth before the substructure has been updated is causing the numerous and regular problems

just to add that i have been with the same cable system since 1991 and it has NEVER BEEN THIS BAD !!!

  • aaaashy
  • over 2 years ago

Most of the issues with the network are due to increased usage, not increased sales dude.

  • CarlThomas
  • over 2 years ago

Still very happy with my 200Mb connection. Invariable get >210mb 24/7.

  • roughbeast
  • over 2 years ago

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