Broadband News

BT Infinity 1 to now offer up to 52 Mbps download speeds

The BT Infinity 1 service is changing, for new customers signing up the product will utilise the new 55/10 VDSL2 profile from Openreach. This means customers will potentially have up to 52 Mbps downloads and up to 9.5 Mbps upload speeds.

Existing customers will be able to swap from their existing up to 38 Mbps service, but this will involve re-contracting and it should be pointed out that the up to 52 Mbps will only be worth upgrading to, if you are already seeing the maximum connection speed from the existing service.

The new entry level speed point means that as people join or upgrade we should see the average speeds for BT FTTC services rise and in the advertising battle that can be all important. Another reason for the shift is that with the 52 Mbps service the product specification is more inline with the requirements of live streaming BT Sport in UltraHD - live UHD streaming is generally more demanding that pre-recorded material.

"Our research has shown that it’s what you can actually do with your broadband that matters most to consumers. We want to give them a faster speed as standard so that everyone in a household can be online at the same time and still enjoy watching their favourite YouTube or HD content without buffering or bickering over whose turn it is.The new, faster BT Infinity 1 service is about giving consumers a premium broadband experience as standard, allowing them to enjoy all the digital world has to offer."

David McDonald, director of broadband, TV and sport bundles, BT Consumer

The 55/10 service is available to other providers on the same terms from Openreach, so if it does prove popular we can expect to see more providers switching their entry level service to this tier.

The offers on the BT Infinity 1 service have just finished with their latest round of BT Reward Cards, so the Unlimited Infinity 1 service is £12.50/m + £17.99/m line rental for the 12 month contract period (price from month 13 is £25/m + £17.99/m line rental).

Comments

I wonder if Plusnet will Do The Same sort of offer

  • dparr59
  • about 1 year ago

My feeling will be some time PlusNet will merge into BT and gone like other providers merging customers.

  • David-Park
  • about 1 year ago

Way to go BT. Great way to devalue BT Infinity 2 a couple of months after I've upgraded. Thanks.

  • Fellwalker
  • about 1 year ago

Surely if you wanted more value, you would have gone for Infinity 1? You're still getting the same speed after all

  • chris6273
  • about 1 year ago

Just about the most predictable bit of news ever given we knew about the OR product some time ago. Of course this shows one thing and that it's pretty near impossible for any company using a new OR wholesale product to spring a surprise launch as the whole development process is visible a long time in advance.

  • TheEulerID
  • about 1 year ago

Have to agree with Fellwalker. This narrows the differential between BT Infinity 1 and 2 too much, making 2 far less attractive than it used to be.

  • pehaw
  • about 1 year ago

I am not sure how I stand on this one, as I will be receiving Infinity 1 for the first time (hopefully!) later today, and I have a new 18 month contract starting at the same time.

As I am fed virtually straight out a cabinet, I would love to be able to take advantage of the higher speed, but am not sure what I have to do to achieve this?

  • Montala
  • about 1 year ago

I would discuss it with BT. They maight be able to move you to the new contract.

  • TheEulerID
  • about 1 year ago

It will require a recontract to move to the speed for existing customers

  • BuckleZ
  • about 1 year ago

@BuckleZ Highlighted in 2nd paragraph of item

  • andrew
  • thinkbroadband staff
  • about 1 year ago

Just got off the phone with BT. According to the person I spoke to (she also checked with someone else) existing customers will automatically be upgraded to the new speeds from 29th April. Not sure if this is true or not, but she seemed pretty certain.

  • _Resonance_
  • about 1 year ago

_Resonance_ I very, very much doubt it.

Why would the insist on customers re-contracting for a period of two weeks if they're going to give it away for free? There would be hell on. It just wouldn't make business sense.

  • lee111s
  • about 1 year ago

@lee111s Yes, does seem strange. She did check with someone else though. Maybe none of them have a clue? I phoned the retentions number, as you usually get more sense out of them I find.

  • _Resonance_
  • about 1 year ago

Following my earlier posting, and having had our line 'upgraded' to Infinity within the last 30 minutes, (at an initial speed check of 37.25 Mb/s) I decided to call BT and after a very short wait I found myself speaking to one of the Senior Managers on the Options team in Newcastle.
I explained my position to him, as I am (just!) within the 14 day period he made a note to the effect that if I contact them again in about 5 days time he guaranteed me that I will then be upgraded to the new higher speed at no additional cost... result!

  • Montala
  • about 1 year ago

Press news from Openreach today: NGA012/16 GEA - FTTC - 18/2 Mbps SPECIAL OFFER

https://www.openreach.co.uk/orpg/home/updates/briefings/super-fastfibreaccessbriefings/super-fastfibreaccessbriefingsarticles/nga01216.do

  • adslmax
  • about 1 year ago

That's interesting news. I've been forecasting for some time that we'll see reduced GEA-FTTC pricing to stimulate demand. OK, this is just a special offer for the slower option, but I can see it as the start of trimming the prices over time. The marginal cost of a new FTTC line is low once the cabinet is installed and it does enhance OR revenues, albeit modestly.
An 18mbps would be a huge improvement to those of slowish ADSL LLU lines.

  • TheEulerID
  • about 1 year ago

GOing back to comments at the beguinning about Infinity 2... IMO the selling point of that service is the higher upstream capabilty, ust like Plusnet's long gone 40/20.... however BT was smart about this by keeping the US at 10...

If it where 55/15 I could imagine alot of customer's dropping to to it.

  • mlmclaren
  • about 1 year ago

http://www.engadget.com/2016/04/15/bt-infinity-faster-fibre-broadband/

In its mission to supply the UK with faster broadband, BT has announced a new speed upgrade for Infinity fibre customers. New and existing entry-level subscribers can now enjoy up to 52Mbps, a 32 percent increase from their previous 38Mbps connection.

  • dparr59
  • about 1 year ago

So does it help to simplify or improve ANFP is every connection on an exchange/cabinet moved to VDSL and there was no ADSL?

  • godsell4
  • about 1 year ago

The £12.50 a month price in the article is a mistake, it's £20 a month.

  • dpowell2
  • about 1 year ago

For anyone that cares, I phoned BT about this.

As I had negotiated a good Infinity 1 price 2 weeks ago I wanted to know how I could keep the price & get the new speed.

They said I had 2 choices, 1 was clunky and 1 was simple.

If I wanted the new speed straight away, they would have to change me to the default price at first, wait for that to complete then get them to change it back to my previous price.

Or I could just wait until 23/5 when apparently every Infinity 1 user will auto get the new speed.

I chose to wait, I can't bear the thought of chasing BT to sort it the complicated way!

  • cloud1
  • about 1 year ago

The £12.50 price is correct, if you go direct to BT.com you will probably find the price you quote, but if you follow the link we give it should show £12.50/m + £17.99/m line rental for 12 months.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

Andrew, the link you gave doesn't work for me on Chrome, Edge or IE

  • cloud1
  • about 1 year ago

We're on Infinity1 but paying much more than £12.50, more like £23 pm plus line rental. We get 39 Mbps down and about 7.5 up. Will we get the new speeds and at the new cheaper price? Can someone confirm that the existing users will defnitely be upgraded and that we will be charged £12.50 pm rather than what we are all paying currently, please?

  • michael_s_perry
  • about 1 year ago

michael_s_perry Call customer options and find out.

  • lee111s
  • about 1 year ago

Great I can get infinity from today and all the offer cards stop LOL

  • chefbyte
  • about 1 year ago

@chefbyte
That's unfortunate timing!

Perhaps BT are just going to 'go big' on this speed increase for a bit before starting to offer the gift cards again. Though quickly looking at the other major providers (e.g. Sky, TalkTalk), it doesn't seem like any of them are currently offering gift cards either. Maybe it's a start of the financial year type thing?

  • binary
  • about 1 year ago

@michael_s_perry So far I am treating the 'everyone being upgraded' as an Internet rumour, since not heard anything official.

On pricing introductory offers can sometimes be almost matched if willing to sign up for another 12 months.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

@andrew
Andrew, whilst you're here (sort of!), is there any particular rhyme and reason as to when providers are more likely to offer generous sign-up offers? Is mid-April normally a bit of a fallow time for such things?

Just wondering what the various seasonal impetuses might be for these things. I guess the lead up and start of a new football season is particularly relevant to BT and Sky.

Perhaps a bit ludicrous that some of us have perhaps come to expect £100 or so gift cards for signing up to a service... that said, the providers have brought it on themselves!

  • binary
  • about 1 year ago

I know its tough that I did not get a sweetener but hey, I have waited 15 years to get a decent speed after campaigning for all that time to get it put in, I am more than happy :)

  • chefbyte
  • about 1 year ago

Can someone explain
"....the up to 52 Mbps will only be worth upgrading to, if you are already seeing the maximum connection speed from the existing service." (Which is 38 Mbps.)
I understand presently speed degrades with distance from the cabinet so consumers will get 38, 37, 36, 35, 34, etc as their distance increases.
But now it will be 52, 37, 36, 35, 34, etc as the distance increases.
Why does speed step change from 52 to 37?
Why will my 32 not increase in proportion to 44?

  • PeterWilly
  • about 1 year ago

You're getting 32mbit regardless of any artificial caps, not in proportion to

  • cloud1
  • about 1 year ago

cloud1, Yes But can you explain Why?

  • PeterWilly
  • about 1 year ago

The quality of your copper line

  • cloud1
  • about 1 year ago

According to this BT page the upgrade is automatic for existing customers.. http://home.bt.com/tech-gadgets/internet/faster-speeds-and-500gb-free-cloud-storage-discover-why-bt-broadband-is-getting-even-better-for-many-customers-11364056159626

  • welsh_dragon
  • about 1 year ago

From BT web site.... And if you are an existing BT Infinity 1 or Unlimited BT Infinity 1 customer, BT has started upgrading lines that will support the higher speed, so you don’t have to do anything to enjoy the speed increase. BT will let you know when it’s done.

  • welsh_dragon
  • about 1 year ago

Most people will not benefit from it.

  • Bob_s2
  • about 1 year ago

@Peterwilly think of it as a curve - maximum possible speed falls as distance from cabinet increases. On that curve is imposed artificial steps in product specification, if you were on the 38 max service at a point where 30 is the maximum then the 30 prevails if the artificial product step is lifted to 52. Approximately.

You can get what the line is capable of up to the product limit, lifting the product limit doesn't make the line more capable, in general.

  • herdwick
  • about 1 year ago

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