Record customer growth at Virgin Media rewarded by price rises
The Virgin Media results for Q3/2015 showed a record level of growth adding 55,500 customers to take the cable broadband customer base to over 4.6 million, alas that good news is tempered by the news that price rises are on the horizon for lots of customers with the new prices taking effect in February 2016.
The inflation busting price rises which work out at 5.4% on average don't affect the broadband-only customers, but apply to those taking a double or triple play package. The size of the price rises is bound to upset many, but in the face of the growing data usage across the network and the expansion via Project Lightning (expected to deliver coverage to an extra 250,000 by the end of 2015 and more in subsequent years) may be behind the rises.
- Voice line rental to rise £1 to £17.99
- Big Connection and Big Easy bundles to rise by £3.99 per month
- Big Bang, Big Kahuna and Big Daddy bundles to rise by £3.99 per month
- Other bundles to rise by between £1 and £3.99 per month
The slightly confusing element is that many people are on deals or retention offers so listing the new package prices for everyone is too difficult, so keep an eye out for the notification letter of the letter which should also detail your right to walk from the contract.
The price rises on the voice line rental are always a little odd, as the voice lines do not involve Openreach, perhaps highlighting that other costs are behind the rises, e.g. impact of the minimum wage on low paid call centre staff and other costs of doing business in the UK.