Broadband News

Improvements to telephone call handling to help avoid fraud

Scammers and fraudsters are nothing new, the tricks may evolve and the technology may change but the confidence tricks remain largely the same and now with changes made to most of the UK fixed and mobile phone networks the old scam of phoning to pretend to be the police or a persons bank and advising someone to call their bank to resolve a problem and when the person hangs up staying on the line and then pretending to be the persons bank to obtain passwords or a PIN may be over.

BT has changed the way its exchanges operate and other providers have too, so that if you answer an incoming call and hang up the line will be dropped now within two seconds, rather than the much longer period previously. It seems many people did not notice the lack of dial tone before dialling before, though some scams actually played tones back to customers to make things more convincing.


Anything to help combat this issue is obviously progress, this is fairly old news though, it started in 2014 and was completed in September 2015....

  • fasthorsedog1
  • over 5 years ago

this issue should have been dealt with the two decades or so that this scam has been used ... i would like to know just why it took so long to sort out

  • aaaashy
  • over 5 years ago

An added bonus is that those illegal unwanted junk calls that leave a recorded message will no longer tie up your phone for as long as the message lasts.

  • Teefenn1
  • over 5 years ago

First time that I have heard of this welcome change. It is a relief for those of us concerned about potential victims.

  • bsg017
  • over 5 years ago

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