Broadband News

Virgin launches 50 Mbps, 100 Mbps and 200 Mbps products

Virgin Media has launched its new product ranges, with 50 Mbps (5 Mbps upload), 100 Mbps (6 Mbps upload) and 200 Mbps download (12 Mbps upload) speed options, but no indication for potential customers of what the upload speed may be and while for many this may not matter for many it may dissuade people considering a move from what if those campaigning for a full split of Openreach is saying is true is an Openreach network that is falling apart and never gives people superfast speeds. The actual upload speeds are buried away in the traffic management section of the Virgin Media website.

Virgin Media was rumoured to be working on a 300 Mbps tier and we have published speed test results from one of the test areas and are still seeing people with those speeds, and a variety of what looks like upload speed permutations being tested. Our belief is that a further round of speed upgrades may arrive in 2016, likely to coincide with the start of any G.fast roll-out by Openreach, thus ensuring Virgin Media can continue its tag line of 'fastest major broadband provider'.

Update As the comments are showing people receiving an email offering the upgrades but with no stated time scale so to explain why we are talking about 50, 100 and 200 Mbps products. This is because they are what are listed for sale on the Virgin website. For those who do get an upgrade to 70 Mbps download speeds the upload is being listed as 5 Mbps on the Virgin Media website.

The offers from Virgin Media have also had a little tweak with slightly less attractive offers on the triple play bundles, but to encourage people to join on the highest speed tier the VIVID 200 Mbps package is now £14.99 per month for nine months, then £30 per month, plus the usual voice line rental of £16.99 per month. If you don't want a phone line the price is a flat £42.75 per month with no introductory offer.

Comments

the uploads do increase

Old Speed: 50Mbps [3Mbps Upload]
New Speed: 70Mbps [5Mbps Upload]

Old Speed: 100Mbps [6Mbps Upload]
New Speed: 150Mbps [10Mbps Upload]

Old Speed: 152Mbps [12Mbps Upload]
New Speed: 200Mbps [12Mbps Upload]

  • snadge
  • about 1 year ago

oh and you also have to activate the upgrade via your account online, its not automated

  • snadge
  • about 1 year ago

This is the upgrade I got today...

Quote...

“Your connection speed will increase from up to 50Mbps to up to 70Mbps broadband. It’s all thanks to DOCSIS 3 – the magic in our cables.
Due to a technical glitch we can’t tell you exactly when to expect your speed boost. We’re fixing that now, so please check back later.”

Just another day in the office for VM.

  • cks22
  • about 1 year ago

@snadge

Where have you got that info from? Are you getting extra upload with today’s upgrade or is this information from the web.

  • cks22
  • about 1 year ago

More over subscribed networks.... bugger, sorry, high utilisation with and estimated review date for a possible fix before 2050, if your lucky, but we will all blame the council.

  • bartman007
  • about 1 year ago

I just spoke to a Virgin Media representative and the 200Mbps package has 20Mbps upload speed not 12Mbps

  • J_allahi
  • about 1 year ago

20 Mbps says one rep but their website lists 12 Mbps under the traffic management section.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

a live 200mbit customer has posted 12mbit speeds.

  • chrysalis
  • about 1 year ago

Can anyone explain why their upload speeds are so low please?

  • chilting
  • about 1 year ago

Just logged into my account and saw this

"

Your connection speed will increase from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Your speed boost will be ready by the end of February 2016."

  • olisun
  • about 1 year ago

Low uploads because of the way the signals are handled within the DOCSIS 3.0 specification.

On upload speeds we have seen a range of speeds, including 200/20 too, so we will be watching closely to see what happens outside of the trial areas.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

And who believes any of the sales reps, ask them about oversubscribing or high utilisation, and they will throw a blank or blag you until you believe them. They will do anything to make the sale to make them richer.

  • bartman007
  • about 1 year ago

'My Virgin Media' says I will be ready to receive 200Mb by the end of November. A post code search using different house numbers is offering 200Mb packages as of now.

Why do they do that? The guy next door can get 200Mb today if he signs up as a new customer. I, an existing 152Mb customer, need to wait another 8 weeks.

  • roughbeast
  • about 1 year ago

you don't need to - ring them up and they can change it

  • ZenUser27
  • about 1 year ago

I see Virgin are up to their usual tricks of announcing a product that is not widely available as demonstrated by a Olisun's comment above

"Your speed boost will be ready by the end of February 2016."

Does not seem to happen them increasing their prices ....

Glad I left and am "struggling" along on my FTTC 80/20 (75/18 in reality)

  • farrina
  • about 1 year ago

I just got myself upgraded via online chat and I can confirm the upload speed is the same for the 200mb product.

Primary Downstream Service Flow SFID 3569
Max Traffic Rate 220000000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps

Primary Upstream Service Flow SFID 3568
Max Traffic Rate 12700000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

  • olisun
  • about 1 year ago

There was actually a wave of people speed testing last night, and 12 Mbps does seem the most common upload speed for those getting downloads in the 160 to 200 Mbps region.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

Btw speeds are all over the place.

  • olisun
  • about 1 year ago

@roughbeast

Deary me, you mean you're going to have to live with an 152meg connection for another 8 weeks....the pain...the pain :). New customers always get preferential treatment, we all know that.

  • joe_pineapples
  • about 1 year ago

so now you have 200M, how fast can you download youtube???
get a *continuous* reading of speed with this..:)
https://www.google.co.uk/search?q=netmeter

Yes, Seriously... and find a website that you can download stuff at the highest speed..

  • comnut
  • about 1 year ago

please NOTE I said SPEED, not size... I want to be able to DO SOMETHING with that file, too.... :)

  • comnut
  • about 1 year ago

thing is speed tests above 100mb can be problematic to work out if they can max your download speed out, and wireless can hardy go past 50mb unless you have a high end wireless card that can do 300 (2.4ghz)-450mb(5ghz) on wifi

i got a old HP desktop replacement and has 300mb and 450mb support and its amusing to see wifi actually do 140-150mb (most wifi devices can only do 35-70mb/s the lower number been the normal, as most laptops nowadays only have 75mb n support witch translates into about 30-35mb/s)

  • leexgx
  • about 1 year ago

I rebooted my modem yesterday and speeds are back to normal

http://www.speedtest.net/my-result/4714266392

http://i60.tinypic.com/2nas8ko.png

  • olisun
  • about 1 year ago

My Z3 can achieve the speeds on 5Ghz Wifi

http://i59.tinypic.com/13zyf74.png

  • olisun
  • about 1 year ago

no clue then??
this may help with speed problems..
http://community.virginmedia.com/t5/Forum-Archive/How-I-solved-my-speed-problems-after-a-50-to-100Mbps-upgrade/td-p/1249495

  • comnut
  • about 1 year ago

Again, speedtest may be great, but can be confused!! I have ONLY 100Mbpg virgin..

http://www.thinkbroadband.com/speedtest/results.html?id=1443869595767928255
206Mbps down, 194 Mbps upload..

and 2 mins later, same PC & browser..
http://www.speedtest.net/my-result/4714619656

  • comnut
  • about 1 year ago

@comnut Maybe an issue in Firefox, but not one that is common to all Firefox users. Tried https://labs.thinkbroadband.com/speedtest

  • andrew
  • thinkbroadband staff
  • about 1 year ago

nope, works ok in firefox..
http://www.thinkbroadband.com/speedtest/results.html?id=1443875923832152855

goes even faster in opera!!!

  • comnut
  • about 1 year ago

Opera runs this one 'properly' though...
http://www.thinkbroadband.com/speedtest/speedtest2.html

  • comnut
  • about 1 year ago

http://tbb.st/1443712902147868255 looks fine from what others are posting

http://tbb.st/1443699822406211055
http://tbb.st/1443719683432673355

In fact from looking at the tests done in October so far for Virgin Media you are a sample size of 1 with this issue on the upload side.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

Just reset VM modem, put in 'modem mode' ( it was cabled straight from that to PC.. ) and borrowed a friends tplink wdr4900 instead of my aging Netgear WNR2000 ( to feed 'other PCs' for test & repair..)

Looks a bit better, but...
http://www.thinkbroadband.com/speedtest/results.html?id=1443885695406197655

  • comnut
  • about 1 year ago

I still use opera for multi news/tech sites, But until a *good* browser lets you use a *text editor* to change search engine,
change *one* of a group websites session,
*fully* customise look & feel.. blah, blah...
and not take *ages* to load, for quick page test..

for the rest I am still using FF28 ESR hacked to stop upgrades, and look like FF40 :)

chrome has too many bad reports, I dont need a boy racer geek toy, that google has to push!!
They started to ruin FF after V28 with geek bits, and also *removed* bits.. 4 addons to almost work as it was, why bother?? I have good 'other' security

  • comnut
  • about 1 year ago

So looks like you are on a browser option that very few people use, and it could well be that the changes in that hacked version are causing the issues.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

I am using Mozilla Firefox V28, That works fine with the mentioned patches... :)
http://www.thinkbroadband.com/speedtest/results.html?id=1443893299120416155
Is that clear enough? :)

  • comnut
  • about 1 year ago

On OPERA,
I have been trying to change the network setting in opera, but still no change...
http://www.thinkbroadband.com/speedtest/results.html?id=1443890500892649055

Then the tplink froze, must be why he wasnt using it!! LOL
Back on the Netgear WNR2000 V2, its seems better, but not what speedtest.net says... (less than 100Mbps)

http://www.thinkbroadband.com/speedtest/results.html?id=1443891948730809955
Impossible, the ports on the netgear only do 100BASE-T!!

  • comnut
  • about 1 year ago

I thought it was firefox that was having the problems, but now you say its Opera, which version, operating system and AV suites are installed.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

For Opera

https://labs.thinkbroadband.com/speedtest i.e. SSL behaves better than the port 80 http://labs.thinkbroadband.com/speedtest suggesting Opera is trying to do some funky clever stuff and may have to find a way of defeating that behaviour

  • andrew
  • thinkbroadband staff
  • about 1 year ago

TLDR??? :D seriously, guy, don't be a 'follower'.. :) {roll eyes}
all those just blindly wanting speed, would rather moan, than actually *change* - a bit of money spent means you don't tear your hair out! :D :D
I have always made sure that I do NOT use IE, outlook, or anything that is a 'magnet' for DDOS or etc... I use CCleaner regularly, msconfig to remove 'alien' entries.. as well as Malwarebytes or similar... Avast has very good 'protection' even from webattacks.. and I have lots of adblocking , flash and script blocking...

can we move to forum? LOT of info coming... :/

  • comnut
  • about 1 year ago

Looks like you don't really know Opera... :)
Hey, if its 'just your day job' don't worry, you are mostly the 'voice of reason' here {thumbs up}
I have been an 'enthusiast' for ages, then got a PC support job in '84.. WFW was awful!! :D

I think I got an ulcer dealing with the mess that BT was.. At least the 'buck' stops at Virgin...

  • comnut
  • about 1 year ago

Found a GS105E managed switch - its gigabit!!! :D
so that solves the data speed...
http://www.thinkbroadband.com/speedtest/results.html?id=1443910957544967655
Fasterfox custom trying HUGE NUMS may be why its a bit odd..

https://en.wikipedia.org/wiki/Fasterfox

Put back to 'turbo' - a bit better! :)
http://www.thinkbroadband.com/speedtest/results.html?id=1443954570540336355

The 'alternate' test is smoother..
http://www.thinkbroadband.com/speedtest/results.html?id=144395825616762552052
see how others do it.. :)
http://www.dslreports.com/speedtest/1544799 (detects browser problems too!!)

  • comnut
  • about 1 year ago

(In FF, ID as V35..)
« SpeedGuide.net TCP Analyzer Results »
Tested on: 2015.10.04 05:06
IP address: 94.173.xxx.xxx
Client OS/browser: Windows 7 (Firefox 35.0)

TCP options string: 020405b401010402
MSS: 1460
MTU: 1500
TCP Window: 64240 (multiple of MSS)
RWIN Scaling: 0 bits
Unscaled RWIN : 64240
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 2570kbps (321KBytes/s)
BDP limit (500ms): 1028kbps (128KBytes/s)
MTU Discovery: ON
TTL: 110
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

  • comnut
  • about 1 year ago

(In Opera, ID as IE, yes, it thinks win7 is XP!! LOL)
« SpeedGuide.net TCP Analyzer Results »
Tested on: 2015.10.04 06:06
IP address: 94.173.xxx.xxx
Client OS/browser: Windows XP (Internet Explorer 9.0)

TCP options string: 020405b401010402
MSS: 1460
MTU: 1500
TCP Window: 64240 (multiple of MSS)
RWIN Scaling: 0 bits
Unscaled RWIN : 64240
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 2570kbps (321KBytes/s)
BDP limit (500ms): 1028kbps (128KBytes/s)
MTU Discovery: ON
TTL: 110
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

  • comnut
  • about 1 year ago

Note its only 6am in america! :)

  • comnut
  • about 1 year ago

my neighbour is being told March next year for his200 upgrade but is being offered it as part of an offer to take a tv package. When he called he was told it was not in his area yet and wouldn't be for about a year.

So much mis information it's unreal. He can't have it yet or standalone unless he upgrades to a kahuna bundle and then he can..

  • ZenUser27
  • about 1 year ago

As I have said, WHY do you want 200Mbps?? would you take the offer of a FREE CAR that would go at 200MPH, only to find there is *nowhere* you can do that , unless you PAY for a race track???
And then you find it is more expensive in petrol than any other car...

  • comnut
  • about 1 year ago

I may have '100Mbps' BUT the fastest I have downloaded stuff is about 50 or less!!
If you want better service, better uploads, you will find that Virgin has 4,570,300 people to keep happy, most who have NO clue how to get to this website - I am usually the guy who has to tell them the 'reality'... :(

  • comnut
  • about 1 year ago

https://www.google.co.uk/search?q=broadband+map
shows there are many *other* recording out there...

  • comnut
  • about 1 year ago

The point is, you have to decide what you really want... If you can stand the hassle of waiting for a NEW ISP from this list... (including the usual hiccups from BT or whaever)
http://www.ispreview.co.uk/isp_list/ISP_List_Superfast_Broadband.php?orderBy=sfbb_cheap_up_speed+DESC

  • comnut
  • about 1 year ago

sorry, TBB... your server is not as fast as youtube... I get up to 40Mbps, yours about 25... :)
Dont worry, even ubuntu can only do 18-ish :)

Again, does anyone know a FAST site I can download stuff from??? One sites 'extra fast special server' only managed 10Mbps...

  • comnut
  • about 1 year ago

@comnut what server are we talking about?

The download test files are on a 10 Gbps server and no bottle necks at our end (just checked network) so if slow look at your ISP and external peering.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

do tell WHY youtube is faster then???

  • comnut
  • about 1 year ago

http://www.thinkbroadband.com/videos/tbb-intro-mpeg2-hd1080i-30meg-1920x1080.mpg
downloads at 25 to 30 Mbps..

http://download.thinkbroadband.com/1GB.zip
downloads at 18 to 27 Mbps.

  • comnut
  • about 1 year ago

No idea, no reason why your 100 Mbps connection should not max out from our side, maybe the ISP

Virgin is well known for variable performance at peak times and not just on our tests, even Ofcom agree.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

I'm glad I read this post. I hadn't heard anything officially, so I just phoned to see when my 152Mb/s service was due to be upgraded and the lady said she would arrange it immediately. Although I have a Superhub, she said the 200Mb/s service requires the latest version to work reliably and I'll be receiving that on Thursday. Just for good measure she's also sending the latest VM TV box. Everything's free of charge.

  • Derek_S
  • about 1 year ago

@comnut Some Opera specific tweaks have been added so might be interesting to see if you see any difference now.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

Nope.. still jams the pointer HARD against the stop!! :D
But that is not the important thing...

  • comnut
  • about 1 year ago

Andrew, If you know someone with '100Mbps BB' then please can YOU get the *measured* download speed of these from them??

Instead of 'blindly believing' it 'works'... :)

http://www.thinkbroadband.com/videos/tbb-intro-mpeg2-hd1080i-30meg-1920x1080.mpg

http://download.thinkbroadband.com/1GB.zip

(the speed of the above will naturally depend on how 'busy' the website is!!)

Also download a big file from youtube & check the speed...

  • comnut
  • about 1 year ago

The video is not one we ensure is always available in an uncontested manner, but the 1GB.zip files should be and if you cannot get those at good speeds something is wrong and a check of activity on that server and network links today shows nothing wrong our side.

Got a link to a speed test that you ran, as cannot see any from you today that look odd, in fact none since I put the change in.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

and yet the video is *faster* than the zip...
virgin Modem faulty? then why are speed tests good, but others dubious...
asked friends for comparative tests..

  • comnut
  • about 1 year ago

The browser we believe you are using makes use of compression techniques so may be able to compress the mpg file, but not do that for the zip file.

Are you able to say clearly what browser and extensions you are using. Your test user agent indicated the very old Opera 11.10 version.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

{groan} I am using Firefox 90% of the time(yes for the vid d/l)!! why dont you??

  • comnut
  • about 1 year ago

Okay and what extensions/tweaks are running, because when we look at Firefox statistics it is just you with the odd results.

Firefox is already used in the pre-release testing anyway.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

you will have to load up firefox and fasterfox to see what I am talking about... no 'lipsevice' please.

https://en.wikipedia.org/wiki/Fasterfox

  • comnut
  • about 1 year ago

Next, why did I have to go googling 'low speed' and then find THIS in a VM forum???? It may be what I need...
http://www.thinkbroadband.com/ping/share/3645a739c5cae4e71e39672e60caa752.html

  • comnut
  • about 1 year ago

http://community.virginmedia.com/t5/Speed/Speed-s-low-at-peak-times/td-p/2927822

  • comnut
  • about 1 year ago

@comnut Why? Because you were complaining about our test rather than actual issues with your broadband connection.

So far we have spent a couple of days testing different combinations to reproduce your scenario.

Speed drops at peak time are well documented for Virgin Media http://blog.thinkbroadband.com/2015/07/another-look-at-peak-time-congestion-with-a-more-sensitive-test/ and there is ongoing discussion on the same thing in several places on our forums.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

If you had simply said to look at 'My profile' and use the BQM, then I would be able to see what is really happening... can you see it?? It would have saved a lot of frustration...

  • comnut
  • about 1 year ago

NOW on IE8.. the 1GB file would take 5 mins to download- what do you think now?

please explain why you think around 10AM is peaktime??

  • comnut
  • about 1 year ago

If your speed test actually said 30Mbps, I could go complain to virgin...

  • comnut
  • about 1 year ago

Apologies for not mentioning the BQM tool, but was under the impression from the original post that your complaint was about over reporting speeds for the upstream, rather than you having an actual connection issue.

On the 10am peaktime, no idea where you are referring to.

IE8 is a very old browser and not recommended, but will work for file downloads. 5 minutes for 1 GB suggests downloads of 30 Mbps.

When you have posted speed tests like
http://www.thinkbroadband.com/speedtest/results.html?id=1443893299120416155
it is difficult to understand what you are trying to say is right or wrong.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

That speed test was done sat or sun, I did not remember to login..
It would help if you would tell me what you mean by 'what I am trying to say'..

You keep saying 'peak time' with no clear definition..
for virgin, it is 4pm-11pm mon-sat, 11am-11pm sunday..
The blog has 'peak-time graphs', but no clear definition..

  • comnut
  • about 1 year ago

you also keep implying that I 'fiddled' with the test, using 'tweaks'...

I am just trying find if anything is wrong, and getting nowhere..

This is a VERY limited area to talk properly, please tell me where on the forum I can talk without having to be 'less than 600 chrs'..:\

or do contact me for a *private* chat by mail..

sbumail at googlemail.com

  • comnut
  • about 1 year ago

http://forums.thinkbroadband.com

The blog is pretty clear too:
Daytime 7am to 3pm
Afternoon 3pm to 6pm
Evenings 6pm to midnight

With the evenings being the commonly accepted peak time period. Yes some providers and some areas see a double bubble around 4pm, hence the afternoon segment.

  • andrew
  • thinkbroadband staff
  • about 1 year ago

Comments got slightly hijacked!
This is what I read for Area 22:
"Your connection speed will increase from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Your speed boost will be ready by the end of November 2015."

  • MsDizzie
  • about 1 year ago

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