Broadband News

Ofcom acts over confusion on costs of BT Sport

BT Retail changed how its BT Sport packages worked back in June and should have contacted customers in June and July to give them a choice to downgrade to BT Sport Lite or cancel all the sports channels, doing nothing would result in an extra £5 per month charge unless a BT TV customer.

This change led to a fair bit of confusion so Ofcom has blown its referees whistle and called an early penalty just as Premier League season gets underway. This means that people who were confused by the previous emails should get more of a grace period.

  1. Customers will have up to four weeks after they receive their first bill that includes the new £5 monthly charge to complain to BT (this includes customers that are billed quarterly); and
  2. Any customer who does complain will be offered a 'no quibble' refund of any charges paid; and the opportunity to downgrade to BT Sport Lite or cancel their BT Sport service.
BT has confirmed the above after discussions with Ofcom

The BT Sport channels have always been divisive as many feel they are not something that BT should be doing but it is the largest use of multicast IPTV technology in the UK and is the first European Sports channel in Ultra HD so even if you abhor football it is providing BT Retail with a compelling use for faster broadband beyond watching hour upon hour of cute cat videos in 4K on YouTube.


Fair enough if the costs were totally separate but at least initially they were not and people were forced to subscribe whether they wanted to or not

  • Bob_s2
  • over 3 years ago

"Forced to subscribe" - that's just life! There are lots of services people pay for and might not use 100% of what is on offer. You weren't forced to subscribe either, there are many other broadband providers other than BT - and if you're about to say "but I was in a contract" then that price was presumably set before BT Sport came along.

No one is forced to do anything with things like this.

  • KarlAustin
  • over 3 years ago

Well you were forced to even with other ISP's as the cost got loaded into the line rental so even if you went with another ISP you were still picking up the cost

  • Bob_s2
  • over 3 years ago

Wholesale line rental has not gone up and is Ofcom controlled so fail to see how people on other providers are paying

  • andrew
  • thinkbroadband staff
  • over 3 years ago

BT are useless, I attempted to have Ultra HD BT Sport
package, I purchased my new Ultra HD television, when I ordered the package, nobody mentioned that Superfast
Broadband was required & have Fibre Optic cable installed. Now they have informed me that I will not have this cable installed in the distant future, also they suggested that I should fund the installation along with my neighbours or community.
What a shambles.

  • QUANGO1948
  • over 3 years ago

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