Broadband News

Migrating FTTC customers should now only have a 1 month contract

Ofcom reminded everyone about rules changes to FTTC migrations, i.e. lower price (£50+VAT down to £11+VAT) and that for migrations only the minimum term will be 1 month rather than the old 12 months. The question now is which providers are going to embrace the new changes and try and win new customers?

So this is the chance for all those providers to get in touch and let us know what they have actually changed, and we will update our provider listings accordingly.

It is possible we may see no provider offering a 1 month minimum term for those migrating to their service, as all too often there is the cost of the broadband hardware to recover, but there is lots of scope for 3 or 6 month contract options.


I guess Plusnet ISP will refuse 1 month contract. They always asking for 18 or 24 months contract.

  • adslmax
  • over 6 years ago

Most of them (e.g. BT) still insist on 18 months for a new FTTC install when that only has a 12m openreach contract.

  • rtho782
  • over 6 years ago

I am sure some of them will allow 1 month contracts but without any special discounts which will really muddy the waters

  • Oldjim
  • over 6 years ago

As the 1-month minimum only applies to migrations there's no broadband hardware cost to recover; migrants can simply reuse their original equipment.

If they require new hardware charge them full price for it.

Fingers crossed that Zen will announce something in the next day or so as i'm desperately in need of a new ISP after Vivaciti dropped the ball and Zen is my preferred provider.

  • rhetherington
  • over 6 years ago

Hi folks Just had Infinity provided yesterday on a 12 month Contract all dates and times keep to (contract e/mail Hub 5 delivered on date with tracking change over by the dreaded contractor in Cab even attended my home to make sure I had dial tone). Then auto e/mail after provision.
A magic provision to an ex BT Staff.

  • Blackmamba
  • over 6 years ago

Thanks for letting us know!..

  • Spectre_01
  • over 6 years ago

contracts are far too long, I am just coming to the end of a 24 month contract, i don''t think I will do that again in a hurry.
18 month ones are out as well.
IMO, if they offer a decent service, then most people will stay, they do not need strupid long contracts to tie people in.

  • zyborg47
  • over 6 years ago

We made a bad mistake agreeing to a 24 month contract with Business Serve. Its service was appalling, mail servers completely incapable of coping. Come 5pm their lines were uselessly over crowded. We cancelled our contract and should have have taken them to court for not keeping to their side of the contract. In the end it was less hassle to pay for the two years, glad to leave them behind.

Since then it has been 1 month or at most 1 year's contract only. There are still ISPs who offer this, such as Aquiss (I recall).

  • MacMuser
  • over 6 years ago

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