Broadband News

Post Office telephone and broadband price changes

We know that for those chasing cheap line rental deals while trying to avoid bundling broadband and telephone services together the Post Office has been a popular option, so there will be a fair bit of interest in their price changes that take effect from April 14th 2014.

The basic HomePhone line rental is to increase from £12 per month to £13 per month (with inclusive weekend calls), but the line rental saver option is unaffected and will still be available for those willing to pay twelve months line rental in advance at the equivalent price of £10 per month. There are a few tweaks to call pricing, the connection charge rises from 12p per call to 15p, daytime UK calls increase by a penny to 8.5p per minute. Calls to UK mobiles actually go down from 11p to 10p, but is tempered by the removal of the 5p evening/weekend tariff. Calls to 0844/0843 are simplified to a single rate of 7p a minute and 0871/0872 to 15p a minute.

There is a special offer running until 29th June, for those signing up to HomePhone of a £25 credit to your account.

The rise in voice line rental is offset by reductions in the cost of broadband for those buying one of the two Post Office broadband services.

  • HomePhone and Broadband Premium, unlimited usage (fair use policy applies) for £10 per month, plus £13 voice line rental. 12 month contract. Special offer of £50 credit applied to the account
  • HomePhone and Broadband Essential, 10GB monthly usage allowance for £7 per month, plus £13 voice line rental. 12 month contract. Special offer of £50 credit applied to the account

Previously the Premium bundle was £24.80 a month, but is now £23 a month. The saving on the Essential bundle is a lot less at just 15 pence per month.


BT Unlimited means 'Totally Unlimited'
PlusNet Unlimited means 'Truly Unlimited'

PO Unlimited usage means no more than 100GB
Why not just say that?

  • zhango
  • over 4 years ago


Probably a paid ad.

  • otester
  • over 4 years ago

I didn't mean ThinkBB - I meant why doesn't the PO website say that? - as to get the info on what 'unlimited' means you have to download the pdf t&c.
Both BT and PlusNet have a pop-up when you hover over.
What is the cut-off point when an ISP can use the term unlimited when it isn't.

  • zhango
  • over 4 years ago

@otester Not a paid ad, just pointing out the changes in pricing to people.

  • andrew
  • thinkbroadband staff
  • over 4 years ago

@zhango On unlimited two levels:

Totally Unlimited: No limits are allowed.
Unlimited: A degree of limiting is allowed, so long as made clear.

ASA/BCAP set all that out years ago.

  • andrew
  • thinkbroadband staff
  • over 4 years ago

Ok thanks Andrew, fair enough from a legal aspect then but my old English teacher would disagree!

  • zhango
  • over 4 years ago

I was a customer for 8 years then last September they changed to a new system,that's when the problems began from billing to tech and everything else it was just a nightmare i went through this for seven months with no resolution.Don't touch them even with someone else s barge pole !!!

  • blackbits
  • over 4 years ago

I have found Post Office trouble free over last three Years.Considering price it is good value.

  • willarch
  • over 4 years ago

"I have found Post Office trouble free over last three Years..." willarch

Curiously, I mirror Willarch's situation though not it is no longer trouble free. Data rates appear to be throttled to a quarter in the evenings (ie.from around 19:00hr) and P.O. seems to think this is acceptable (no doubt under FUP). I am looking to go wireless if they don't sort it out soon. Shame, as an old data-comm man (retired) I think we should support our physical infrastructure for strategic reasons.

  • hottentot
  • over 3 years ago

Post a comment

Login Register