Sky to use Sky Fibre Pro to recreate the Be experience
The purchase of the fixed line broadband business of O2/Be by Sky earlier this year has moved on and around 120,000 Be and O2 customers decided to move to a different provider before Sky had had chance to fully outline what would happen.
For those people still using the Be ADSL2+ service there is an important update on the Be User Group website that indicates Sky is looking to use the Sky Fibre Pro (FTTC) product to recreate the Be user experience and for those who have grown used to dealing with the Be Bulgarian support team they are set to continue to support Be customers.
Some things will not carry over, those with blocks of static IP addresses will lose out, those with a single static IP should be OK though, and those outside the FTTC footprint will continue on an ADSL2+ based service.
The FTTC service should offer up to 76 Mbps download and up to 19 Mbps upload speeds and when we looked at the speeds Sky Fibre customers got earlier in the year, it was clear that the product offers significant speed improvements over existing ADSL2+ services, and during 2012 many of those leaving Be were moving to one of the FTTC services particularly for the extra upload speeds. There are some questions to be asked, and we have put ours to Sky, mainly relating to price and the standard requirement that voice line rental be placed with Sky to get access to their broadband services.
Update 5:15pm: On the issue of pricing i.e. Sky Fibre Pro is usually £30+line rental, Sky has said it is working through the pricing to arrive at the best offer for each customers. The Sky Fibre Pro will not be available without taking line rental from Sky. The wording of the question we asked and the full Sky reply was: Will the move to the Fibre Pro require the moving of voice line rental to Sky? "We have no plans to offer Sky Fibre Unlimited Pro without Sky line rental. Customers will be moved in line with the services they currently take, but can take additional Sky products – including line rental - should they choose to do so." We have sent a secondary question to confirm if this means Be WLR and Be ADSL2+ customers with the move to Sky will see their line rental moved to the standard Sky full LLU line rental and broadband service.
Update 6pm: Sky has got back to us again, and for those who have ADSL2+ and WLR via Be and DO NOT want to end up on the Sky LLU MPF (full LLU) platform they should get in touch with Sky when they receive their transfer notice. They can then be provisioned onto the WLR + SMPF (shared LLU) platform.