Broadband News

Zen launches NGA Ethernet service

Zen with the launch of its NGA Ethernet service is trying to bridge the large price gap between the standard broadband products and the more expensive Ethernet First Mile EFM) products.

The NGA Ethernet service may look slow compared to the standard 40/10 and 80/20 broadband products, but the with the service available at speeds of 2 Mbps through to 10 Mbps in 2 Mbps increments and offering guaranteed bandwidth it allows a company to operate with certainty as to how their connection will perform. Added to this are fully managed hardware, 100% SLA, 24/7 support, 4 hour onsite response time and ADSL backup elements.

"For business wanting to move away from contended services such as broadband or replace older technology leased lines but without the higher costs of dedicated Ethernet, NGA Ethernet is the perfect choice. NGA Ethernet can reach even more businesses than EFM and brings with it many benefits for businesses. NGA Ethernet is a key enabling technology for a whole range of business Internet services such as e-commerce, Cloud computing and remote working."

Andrew Saunders, Head of Product Management and Marketing Zen Internet

The service will be available from some 1,200 exchange locations and is delivered via the Openreach FTTC or FTTP platform, so will require you to be able to receive that service. Zen also offers more traditional EFM and leased products that can run at up to 1 Gbps.

All too often there are stories of businesses losing hundreds or thousands of pounds a day when their £20 to £35 month business connection breaks, when in reality the only difference to the usual consumer products is the presence of a VAT invoice. Any business where slow or broken broadband means lost revenue needs to assess the risks and seriously consider their alternatives if the worst was to happen.


You would be off your rocker to pick this over current FTTC.

  • lockyatlrg
  • over 8 years ago

Disagree if its for a business critical link!

  • New_Londoner
  • over 8 years ago

use a 3G backup if need be, most are quicker than 2mb on 3G

  • magicuk27
  • over 8 years ago

Agree, I would rather spend my money on a 3G for backup. Many of the business router support 3G dongle these days.

  • rian
  • over 8 years ago

If the product is based upon the FTTC/P platform technologies then i'm struggling to see where you're getting the increased resilience. If I was being propositioned for this service i'd want to complete a level of technical diligence to ascertain what you're actually paying for.

  • mabibby
  • over 8 years ago

it is a confusing product, offering a 4M and a 6M option on what would have to be a 10M upstream service and both fall within the standard throughput guarantees.

"as with all our Leased Line products a managed router with 4 hour onsite response and ADSL backup are provided as standard." ?

  • herdwick
  • over 8 years ago

The speed steps are more to do with the price point for uncontended bandwidth to the external side of Zen as well as across the Openreach and wholesale elements

  • andrew
  • thinkbroadband staff
  • over 8 years ago

Perpetuating the myth that bandwidth is expensive.

  • ElBobbo
  • over 8 years ago

Bandwidth is not expensive >>>unless it is uncontended and guaranteed by an SLA<<<

  • greenglide
  • over 8 years ago

And what is the guarantee worth? Does it mean that the line will never go down, or that they'll just send someone out and refund you a bit of money - which may not even come close to your losses if you depend on the line. How much is "uncontended" bandwidth per megabit? $3/mbit? Assuming this isn't just reselling FTTC in which case you're getting shafted even harder.

  • ElBobbo
  • over 8 years ago

This is an EFM like service carried over FTTC or FTTP. The bandwidth is uncontended and SLA guaranteed - though there are single points of failure with the FTTx infrastructure (presumably why the backup is over ADSL) and it is important to understand exactly what the repair options are if the failure is in the local loop, FTTC DSLAM, a fibre cut in the fibre spine and in the exchange equipment.

Still, as a cheaper EFM alternative for FTTx areas, it has some merit. I believe AAISP also offer this service.

  • David_W
  • over 8 years ago

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