Broadband News

Virgin Media grows its cable broadband customer base

Virgin Media has published its Q3 2012 financial statement and headline with the addition of 40,000 cable customers in the last quarter. Their cable broadband service performed even better adding 56,900 customers in the quarter taking the total to 4,209,500 customers.

The rise in broadband customers is a mixture of new customers to the Virgin Media cable network, and more customers adding broadband to their existing cable TV service. This extra bundling is reflected in the increased ARPU which now stands at £48.73 (a rise of 1.8% in the last quarter).

With the slowest cable broadband service now sold by Virgin Media being its 30 Mbps product, it is of no real surprise to hear it now has 1.8m customers on the 30 Mbps or faster products. This is an increase of 452,900 during the quarter, 44% of new customers elect to subscribe to a 60 Mbps or faster product. Overall 837,500 subscribe to a 50 Mbps or faster product. The ongoing speed doubling programme is continuing, and with only 40% of the network upgraded as yet, the proportion of customers on the under 30 Mbps products is set to decrease further.

While the focus is rightly on the core cable broadband business, Virgin Media does provide a national broadband service utilising ADSL and ADSL2+ to areas where its cable network does not reach. The number of subscribers to this service is now 203,900, a reduction of 57,400 subscribers.


So 1.8m are on 30M or faster, presumably means 2.4m or 60% are getting less than the current entry level product ?

  • herdwick
  • over 7 years ago

And most of the 30M customers will be suffering too - All those add ons but no network expansion.. ouch.

Welcome to a world where your connection is never what it seems..

Welcome.. to Vermin Medium :)

  • pcoventry76
  • over 7 years ago

No complaints about speed here. From a fast server such as Microsoft or Apple, we get full 6.2MBps which is the theoretical maximum our Virgin line can take. Transmitting speed is also at maximum.

This is in crowded SE town with many neighbours on Virgin too.

  • MacMuser
  • over 7 years ago

No complain here either. I use linux and regularly down from my favourite disto site... achieving very fast download speeds e.g. 3750 kB/sec. Just downloaded a 613MB CD image in approx 3 min.
Mine is their 30M service.

  • machanch
  • over 7 years ago

Can't complain here either. Got a Pc connected directly via ethernet to the router and I achieve 31.8 Mbps / 3.7 MBps download when tested at random times of the day including peak times.

  • shezaad
  • over 7 years ago

Why are there so many Virgin haters on this site? I have been a subscriber in all of its forms from Croydon Cable, through United Artists, Telewest/Blueyonder to Virgin Media. I have never had any issues with speed, contention, connectivity, service etc. etc.

  • eddieb
  • over 7 years ago

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