Broadband News

Take part in our Broadband Survey!

We have this morning launched a new broadband survey so that we can build a picture of how broadband is being used in the UK. You can take part if you live in the UK, whether or not you currently subscribe to a broadband service, so whether you're cruising in the fast lane of fibre optic broadband or you're struggling to get a decent broadband connection, please take some time to fill in this survey:

www.broadbandsurvey.org.uk

This survey will help us to identify the key concerns of users as well as understand how broadband is used in different households. Those filling in the survey will also have a chance to win a New iPad 32GB Wi-Fi

Comments

"you're cruising in the fast last of fibre optic broadband"

Perhaps fast LANE?!

  • John_Gray
  • over 5 years ago

speedtest bit didn't work on Chrome browser / Linux

  • herdwick
  • over 5 years ago

The BT speedtester is pants. The only way I can run it is to use IE9. Even then I had to manually install Java for IE because the link the tester takes you to doesn't work.

  • AndrueC
  • over 5 years ago

I started the survey and got to 27% then my BB connection dropped when I clicked 'Next'. I reconnected to start survey again but was told I had completed it so sorry for only part finished. My BB is reliable so did your survey cause the drop or just coincidence?
The BB speed test worked for me.

  • zhango
  • over 5 years ago

Here's hoping that I win the iPad!

  • MrTAToad2
  • over 5 years ago

As zhango. So no iPad.

  • skipper734
  • over 5 years ago

Speedtest worked fine for me using Chrome browser ver. 19.0.1084.56 on Windows 7.

  • plod
  • over 5 years ago

Survey completed ok for me.

  • perksie
  • over 5 years ago

@zhango: I've sent you an e-mail with a link you can use to complete it.

  • seb
  • thinkbroadband staff
  • over 5 years ago

@herdwick: Do you have Flash installed? I'm not concerned if you didn't get to run the test in the survey as we're not going to focus on those test results alone but would be interested to know if you have Flash just in case it affects our other testers.

  • seb
  • thinkbroadband staff
  • over 5 years ago

@zhango: Your e-mail address (the one you registered with us) is bouncing as "Account Inactive" - drop us an e-mail on [email protected] saying what you did above and we'll send you a link. Also update your address on your profile ("My profile" on the top right of this page when logged in).

  • seb
  • thinkbroadband staff
  • over 5 years ago

Jesus that was a long survey!

  • timmay
  • over 5 years ago

Survey did not include a chance to comment on the survey itself. I would have liked to indicate the questions that had multiple choice answers that excluded the true answer. (eg own domain email with forwarder to email at ISP, to enable change of ISP)

  • millingworth
  • over 5 years ago

Chrome handles Flash itself, I'll check with firefox and do some diagnostics this evening.

  • herdwick
  • over 5 years ago

@seb: Thanks and survey completed ok this time - must have been me.

  • zhango
  • over 5 years ago

tried doing the survey on a iphone, and when it gets to the question about dragging items over in order of importance, you cant on an iphone.. therefore i cant complete it unless i do it on a laptop...

  • technowhizz
  • over 5 years ago

@timmay: We cut it down a lot and tested it with users to try and make sure we could get a good number of responses whilst getting useful data. The general feedback was it was 'ok' and the automated testing matches the typical survey lengths people are willing to complete.

  • seb
  • thinkbroadband staff
  • over 5 years ago

@technowhizz: We tested it on an iPad before and it showed an option to type in the order into text boxes. This is what it should show you?

  • seb
  • thinkbroadband staff
  • over 5 years ago

The survey seems to be a bit flawed - it keeps talking about quotas/FUP. I don't have a quota/FUP, but I do pay for what I use which was important to me, but not in the way the survey implies.

  • awoodland
  • over 5 years ago

the how long it take isp to fix fault, I laughed when the longest possible answer was a week, VM took over 6 months to fix my slow speed fault.

  • chrysalis
  • over 5 years ago

There's no option when talking about wifi security to say "I deliberatly don't secure my wifi"

  • mazadillon
  • over 5 years ago

Tried to do the survey but it comes up with that I have already done it which I haven't

  • data0003
  • over 5 years ago

Post a comment

Login Register