Broadband News

TalkTalk telephone line rental to increase 1st May

Ofcom announced price cuts for a range of Openreach products that telephone and broadband providers use in March, the saving for TalkTalk fully unbundled products was just 34p per month. At the time lots of coverage suggested we would see prices in the retail sector fall. We advised caution to not expect price cuts, and now we can report that TalkTalk are actually increasing their telephone line rental.

MoneySavingExpert.com spotted over the weekend that TalkTalk is to increase its line rental from £13.80 a month to £14.50 on the 1st May. Emails and letters should be going out to customers to inform them of any changes.

TalkTalk is not alone in increasing its pricing for phone services, most providers have gradually raised the price, in TalkTalk's case the last price rise was October 2011. A way to reduce the cost is to pre-pay the line rental, where paying for 12 months line rental in advance (£114) means the monthly price is equivalent to £9.50.

As with most price rises, the variation of contract should mean that if you decide to cancel the contract due to the price rise within 10 days of notification that you can cancel the contract without penalty. While many may want to vote with their feet, you need to factor in the costs of migrating to another provider, even the simplest move to another full LLU provider can incur a new activation fee, which would wipe out the saving for many months, so do the sums carefully before moving.

Comments

10 days notification period in which to find a new provider? Surely that's infeasible or at best unlikely.

I assume that it is set so short in order to dissuade switching-away.

  • Northwind
  • over 5 years ago

Over the past 6 months my Talk Talk Broadband Connection has dropped from over 2Mbs to approx 1.6 Mbs.
They do not appear to be concerned when I reported this and now they want me to pay them a higher Rate or give them 12 Months use of my money?

  • scottie4642
  • over 5 years ago

@scottie4642 Have you dug into the TalkTalk modem to look at the line stats?

Most likely a change in target noise margin has slowed the line down.

  • andrew
  • thinkbroadband staff
  • over 5 years ago

@northwind the 10 days (working we presume) is normal for contract change get out.

Have not tested this, but if you say you wish to leave because of the changes, so long as you initiate move completion does not have to be within the 10 days.

Even completing a cease (a bad way to move providers) may not be possible in 10 days.

  • andrew
  • thinkbroadband staff
  • over 5 years ago

Line rental providers seem intent on forcing us to pay for a whole year in advance by continuously pushing up the pay-monthly cost. Those not able to pay a whole year up front, i.e. the less well off, then get penalised. Something for consumer groups to look at?

  • oliver341
  • over 5 years ago

The savings from online pay/direct debit have now moved towards the pre-pay route

Once enough exploit that it will be something else.

  • andrew
  • thinkbroadband staff
  • over 5 years ago

My Talk Talk broadband speed has recently dropped from 6.7 Mbs to 3.6 Mbs. Talking to their technical help people gets me nowhere. Any suggestions for a non techie would be appreciated.

  • skyspeed
  • over 5 years ago

skyspeed, post your query on the TalkTalk members forums (www.talktalkmembers.com) and one of the OCEs will be able to help you out. If you don't get anywhere, then post under talktalk forum on TB, we'll do our best to help you:)

  • baby_frogmella
  • over 5 years ago

@baby_frogmella, I wouldn't bother with that lot.
i posted a thread telling some home truths about their shoddy service and it was promptly removed,they excercise a north korean propaganda type of policy over there. despite the thousands of threads that complain about poor bb service, according to them the sun shines out talk talks arse. i know i go on about this place been a BT crony site. but i wouldn't wish talk talk on anyone. 18 months of hell. ramshackle network that's past it's sell by date.

  • creakycopperline
  • over 5 years ago

@skyspeed First step is to log into your talktalk router and on the DSL icon if you click it you should see lots of figures.

Copy/paste those into a forum post and people can start to advise from there.

  • andrew
  • thinkbroadband staff
  • over 5 years ago

Not convinced about the cancellation "rights". Price increases per se are not necessarily changes of contract terms to the material detriment of the consumer - see Orange price rises for example http://blogs.which.co.uk/technology/mobile-phone-networks/ofcom-are-not-going-to-investigate-oranges-price-rise/

  • herdwick
  • over 5 years ago

In this case there is a difference, the wholesale price has gone done, and Ofcom promoted that as leading to price cuts.

The Which highlights the fact that it can be detrimental to an individual, and that is the key.

Also people need to consider their costs of switching, e.g. the £39 fee for TalkTalk to Sky, makes a change harder to justify.

  • andrew
  • thinkbroadband staff
  • over 5 years ago

Orange's costs may also have gone down, but they aren't in a cost plus pricing arrangement to consumers and nor are TalkTalk.

If T-T's small print allows for price increases - a core term of the contract - then I'm not seeing a legal basis for having a right to cancel.

"What constitutes material detriment is uncertain" as Which? said.

  • herdwick
  • over 5 years ago

i just rung up about this they nocked my phone off free but had to pay £89 to get rida broadband but im happy to pay that to get out :)

  • acpsd775
  • over 5 years ago

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