Broadband News

Zen Internet receives thirteenth Which? endorsement

Zen Internet is justly proud of its performance in successive years of Which? surveys, with the broadband provider retaining it Recommended Provider status for the thirteenth time in a row.

Ofcom generally concentrates on the big six providers that cover some 90% of the broadband connections, but Which? goes further and through its online panels catches a wider net of providers, helping to show that size is not everything.

"Our mission is to provide the best ISP service in the UK, so we are delighted to be recognised as Recommended Broadband Provider by Which? once again. This recognition acknowledges the commitment of the entire team at Zen, especially our Technical Support and Customer Services teams, but I would also like to thank those customers and Which? members that have taken time to rate their experience with Zen."

Andrew Saunders, Head of Product Management and Marketing

Zen does not appear to be sitting on its laurels, it is active with the Openreach FTTx products, with its Fibre service available to 25% of UK premises, rising to 40% by late 2012. Across their FTTC customer base Zen are reporting an average speed of around 30 Mbps. Zen are also running a commercial trial of the up to 100 Mbps service in the seven Openreach locations where FTTP is available, Bradwell Abbey, Highams Park, York and Chester South, Ashford, Forest Hill, Ilford Central and Leytonstone. The exchange areas Exeter, Wembley, St Austell and Thornton Heath are in the early stages of FTTP deployment, but hopefully will soon start to see connected users.


Your RSS feed teaser says "…showing that its not just the big providers that receive such accolades." In fact, the big providers rarely receive such accolades when up against smaller providers. My rule of thumb is that every penny spend on marketing is diverted from quality of service.

  • ianeiloart
  • over 8 years ago

Not sitting on their laurels except for the omission of support for the *current* IP standard, IPv6.

  • Northwind
  • over 8 years ago

Big review sites/magazines tend to ignore the smaller ISP's.

List by user reviews:

  • otester
  • over 8 years ago

I knew there was a reason why I've stuck with them for the past 5 years now! Despite constant nagging from other members of the household to switch to the deals they see advertised on the TV, I'm sticking to my guns. They're not the cheapest on the market (far from it), but it really is true - you get what you pay for! With Zen, that's great customer service, and a rock solid service.

  • _fallen_angel_
  • over 8 years ago

Zen is superb. Very efficient and any queries resolved immediately. Unfortunately BT don't seem able to provide fibre to my street.

  • simonwhu
  • over 8 years ago

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