Pipex UK Ltd customers transferred to Global 4 Communications
Global 4 Communications has acquired the customer database of old Pipex and Bulldog customers, with the service moving over to be Global 4's responsibility in January 2012. Peoples billing will be moving to Home Telecom (the consumer part of Global 4) in February and those affected should get a copy of the letter below informing them of changes to their direct debit.
Click image for copy of the full letter
Customers of Pipex and Bulldog are apparently retaining their existing terms and conditions. For those looking at Home Telecom or those new customers looking to change packages (always worth checking as prices have reduced over the years, and many are on older slower, more expensive 30 day contracts), they offer a £23 broadband product in around 80% of the UK, in the remainder of the UK it will cost £25 a month and those in this last 20% are subject to a 75GB monthly allowance, with excess usage costing £1.25 per GB if the limit is exceeded in two consecutive months. Their package comparison indicates broadband is available for £11.65 a month, but this price is only achieved if you take their £27.99 service which includes line rental, broadband and 300 minutes of calls.
One thing that jumps out from the Home Telecom product pages, is that they list contention ratio's which went the way of the dinosaur some years ago. Contention still very much exists, but fixed ratios cannot be calculated, which makes it even more amazing that they claim figures of 33:1 for Sky, 50:1 for BT, Virgin Media and Talk Talk. The on-site description of contention ratio appears to mislead people as it was never about sharing your connection with another user, it was about sharing the capacity of the backhaul that in itself was always bigger than your own connection. There was one provider (Tiscali) who at some exchanges when 1 Mbps was a common connection speed, would only provide 2 Mbps of backhaul, and populate this at 50:1, i.e. have 100 x 1 Mbps customers on this little link, which would obviously give worse performance that other 50:1 providers who had larger backhaul links.