Traffic management update at Plusnet creates retro experience
It seems something went wrong at Plusnet last night, and customers were posting about ISDN like speeds on our forums from 8:30am today. An update at 8:37am on the Plusnet status RSS feed indicated that Plusnet was aware of a problem arising from previously announced maintenance to their Traffic Management Platform.
Slow speeds/Data transfer (70143) - UPDATE
02 February 2012, 12:06:56
This is an update to our previous announcement regarding slow speeds and data transfer issues. Our engineers have applied a temporary solution and many customers are reporting that they are seeing speeds improve.
We are continuing to investigate the root cause and will update this service status once we have more information.
Apologies for the inconvenience this has or may be causing you.
Traffic management maintenance update
02 February 2012, 08:37:56
We are currently investigating a problem that has arisen during maintenance of our traffic management platform. Customers will likely experience slower speeds than normal due to being assigned a default profile.
Our network engineers are investigating this issue and we will provide a further update once we have more information.
Sorry for the inconvenience caused by the temporary low speeds.
Customer SupportExtracts from Plusnet status pages
It would appear connections were being assigned a default profile that resulted in very slow speeds, and for some web pages were failing to load. As of midday a temporary solution had been put in place, that should have seen speeds improve, but the underlying issue is still being investigated.