North West broadband problems refuse to go away
The problem that occurred on Friday 29th October that resulted in a loss of broadband service for some BT Wholesale broadband services in Scotland, North of England and Northern Ireland was largely fixed during the early hours of 30th October. Alas it appears that for some broadband users the fault has been ongoing, with one user posting on our forums that their service only returned today, and STV warning that some people may experience broadband blips as further work is carried out. The outage affected some 20,000 lines in total, which is around 0.2% of the lines run by BT Wholesale. Further problems have appeared today with issues centred around a BT RAS in Edinburgh which provides service to 20CN customers in the region.
Broadband service providers in the case of major issues like this should receive updates from BT, and some providers such as Andrews & Arnold and Plusnet make these publicly available. It is probably worth bookmarking sites such as these on your mobile phone (assuming it has a web browser) so that if your BT based broadband fails, you can quickly check without the frustration of joining a long support queue.
While people are advised to try switching their router off and back on to try and restore service, do not do this too often as if the BT Wholesale dynamic line management systems are running they may see this as instability and slow your broadband down. Doing a reset of the router every 4 or 5 hours is probably sufficient, certainly switching off/on ten times in an hour is likely to see your connection speed reducing.