Broadband News

Orange launch refreshed broadband product offerings

Today, Orange are revamping their broadband products in order to simplify the offerings that are available to consumers. The new products are slightly cheaper than previously and although they are trying to simplify the products, there are 4 prices for each one. The price you pay will depend if you are an orange mobile customer or if you live in an area where orange have rolled out their LLU network. The cheapest broadband offering is now £7.50 which includes up to 20meg broadband, off peak calls and unlimited usage (subject to fair-usage policy). This price includes a £15 discount over those non-orange customers in a non-orange LLU area and is dependent on paying Orange for your phone line rental instead of BT.

As an added bonus, Orange mobile customers can get 3 months free if they sign up to the broadband with off peak calls package.

Name Broadband and Off Peak Calls Broadband and Anytime Calls Simply broadband
Orange Customers in LLU area £7.50 £10 £10
Non-orange customers in LLU area £12.50 £15 £15
Orange customers outside LLU area £17.50 £20 £20
Non-orange customers outside LLU area £22.50 £25 £25
Contract 18 months 18 months 18 months
Speed Up to 20meg Up to 20meg Up to 20meg
Line rental £11.50 £11.50 Payable to BT
Usage Unlimited Unlimited Unlimited

Whilst all products have unlimited usage, a fair-usage policy (FUP) does apply. Orange will slow down your connection at peak times if they deem you have used too much data. Unfortunately, the FUP does not detail how much this will be. Full details of the products can be found in our ISP listings.

Comments

Another 'Unlimited' service with an unclear FUP. The ASA need to be slapped for allowing this. If there is a transfer *limit* at which point your connection speed is artificially *limited* the service is, err, limited.

  • Dixinormous
  • over 7 years ago

18 month contract, £7.50 for unlimted (AKA VAGUE) usage....... Vomit, another where bottom feeders only need apply...... Bundle some poop and add some advertising gloss and bingo bango wait for the stupids to sign the dotted line.

  • CARPETBURN
  • over 7 years ago

Its not just internet packages, mobile phone packages have the same issue with unlimited calls and texts and data usage. Unlimited with a FUP it was on Watchdog last night they were blasting into Virgin and Tesco. The ASA needs to sort itself out.

  • GMAN99
  • over 7 years ago

Yep i saw that. Thing is though i dont entirely blame providers some people (especially one on watchdog) obviously are too stupid to read small print.

  • CARPETBURN
  • over 7 years ago

FUP is bound to be a figure around 40GB. Majority of ISPs work around that cap with Unlimited products.

  • krazykizza
  • over 7 years ago

The point is that if there is a 40GB FUP then the product should say 40GB not "Unlimited".

The ONLY and i mean ONLY time it should say "Unlimited" is if there is no FUP, at all...

  • Legolash2o
  • over 7 years ago

It doesnt even seem to mention any figures...
http://www.orange.co.uk/terms/7094.htm

Avoid like the plague IMO

  • CARPETBURN
  • over 7 years ago

Agreed. Another Unlimited product, limited by at an unknown point by and unknown degree.

I think TBB should state that could be limited when you use more than 1mb and get orange to refute it with a published fact.

If these PR's are treated with the contempt they deserve, then they'll keep coming.

Whilst I realise theres a need to inform the readership, this does little to do so beyond advertising a change in offerings.

  • whatever2
  • over 7 years ago

"The new products are slightly cheaper than previously": I don't think they are.

I don't remember all the old prices but LLU Simply Broadband was £9 with Orange mobile or £12 without.

  • XRaySpeX
  • over 7 years ago

It is simply another company worried about what the competition may announce, following BT to try and tie-in thousands. You may think in a fast changing market, that only a fool would get tangled up in a long contract, but all the companies know there are a lot of fools out there, without even the sense to search for a deal.

  • m0aur
  • over 7 years ago

True enough.. 18 months on a broadband contract is insane. You can understand lockin in mobile contracts as it has to pay for the 'free' phone.

What are you going to do if in 6 months their FUP turns out to be about 5mb and they are so horribly oversubscribed it's barely usable at peak (where 'peak' is defined as 'when our cheap ass network can't cope')? You're locked in for another year.. tough.

  • TonyHoyle
  • over 7 years ago

"The point is that if there is a 40GB FUP then the product should say 40GB not "Unlimited"." Surely that isn't the limit, though? Over that they say they will restrict your speed during peak times, but not charge you extra, which would presumably happen if you had a 40Gb cap.

  • rogerforward
  • over 7 years ago

that limit is conjecture though...

  • whatever2
  • over 7 years ago

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