Broadband News

O2 financial results for Q4 2009

Friday saw Telefónica Europe, better known under their O2 branding, release their financial results for year ending 31st December 2009. Telefónica Europe run mobile phone businesses in the UK, Germany, Ireland, the Czech Republic and Slovakia with fixed line services also available such as broadband from both O2 and BE in the UK.

The UK operations of O2 saw a 5.1% increase year-on-year of its mobile customer base, reaching 21.3 million lines, a net addition of around 1 million users. Traffic grew by 15.6% over the period with a total of 53,856 million minutes. Average revenue per user (ARPU) for voice calls decreased 8.7% year-on-year (10.5% in the 4th quarter) which was largely due to mobile termination rate cuts and the adoption of unlimited tariffs. Data revenue did increase by 3.7% however.

Fixed line broadband services which come under both the O2 and BE brands added 250,648 lines in 2009, a 73.5% year-on-year increase. Total broadband customers at the end of December totalled 591,514, so should now be well in to the 600,000's. 64,388 of these lines were added in Q4 2009, and this year is expected to show continued growth with "O2 Home Phone" launching in Spring which will compliment the fixed-broadband offering with a competitive voice package.

"In the United Kingdom, Telefónica O2 UK defied a shrinking market, reporting strong financial results and gaining share in 2009 through a consistent approach to our core mobile business while expanding into new areas. This positive evolution was mainly due to our unwavering commitment to putting our customers at the heart of everything we do - reflected in our industry-leading rates of churn. Increased commercial activity on a wide range of devices, with a particular focus on smartphones, was also a significant driver of growth in the year. In 2009 we sold our two millionth iPhone in the UK, which continues to sell extremely well along with our wide range of other smartphones. Data revenues increased 52 per cent year-on-year in local currency, with the strong contribution from mobile internet user growth. Our total mobile customer base was up 5.1 per cent to 21.3 million (excluding Tesco Mobile) at the end of December. The contract segment continues to drive growth, with 1.1 million additional customers in 2009, and it now makes up nearly half of our total customer base."

Matthew Key, (CEO) Telefónica Europe


This is good to see. As the broadband service is rock solid. O2 Pro is the best package I have ever ordered and is chpear than the other 20/2.5 packages and is nicely placed. I don't have a mobile but £22.50 is fine when you consider the line rental charges for an 02 mobile even using Payg it's not worth the effort for £5 a month.

  • docki
  • over 11 years ago

Lets see if 'Home Phone' actually happens, wasn't there talk about 2 years ago of an IPTV service, similar to what's on offer in the Czech Republic?

Perhaps we'll get both, you never know.

  • RichieBaby
  • over 11 years ago

As an O2 Home Broadband Access customer paying £22.50 per month for "up to 8mbit/sec" I am disgusted that the company is still adding customers at such an alarming rate.

The O2 Broadband infrastructure cannot support the existing customers - every evening my connection speed plummets below 1mbit/sec making any sort of internet use almost impossible.

I'm not the only one having this problem either - check out the O2 customer forums if you want to read more.

  • fishfingers
  • over 11 years ago

@Fishfingers:'O2 Access' is only of products the company offers. Since the article doesn't specifically mention 'O2 Access' the additional subscribers will be spread across 'O2 LLU', 'O2 Access' and 'BeUnlimited'.

O2 Access has always been poor because it uses BT's IPStream service. I would imagine that most of the additional subscribers are actually across the other two simply because most people are told to steer clear of 'O2 Access'.

  • AndrueC
  • over 11 years ago

"Fixed line broadband services which come under both the O2 and BE brands added 250,648 lines in 2009, a 73.5% year-on-year increase."

Impressive, well done O2

  • over 11 years ago

Indeed, well done O2.

Best ISP, mobile provider, and hopefully soon landline provider i've ever used.

  • TheCodexNecro
  • over 11 years ago


In regards to mobile I wouldn't go so far.

-Poor coverage (can't even cover railway properly).
-Poor speed, sub-1Mb speeds outside of cities.
-Poor call (voice) quality.

I've found Vodafone can consistently get me 1.5Mbps+ speeds (peak times) regardless of location (even villages).

  • otester
  • over 11 years ago

Sorry for those on O2 Access, it's BT IPstream product! So far O2 ADSL2+ network is solid stable, no traffic shapping and very competitive price! Well done, O2!

  • rian
  • over 11 years ago

I Agree, I had an o2 Mobile and it was constantly dropping calls due to really bad reception, and I live in a Major city as well :-/

  • _TRIaXOR_
  • over 11 years ago

Best Adsl2+ network table fast , reliable no traffic shaping download over 100GB no issues

  • brutos
  • over 11 years ago

a 73.5% year-on-year increase - easy to get a big number when you divide by a small one. O2's takeup of broadband amongst its 20million+ mobile subscribers remands very lame despite giving it away.

  • herdwick
  • over 10 years ago

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