Users are unhappy at mobile broadband speed and coverage
Over the last few weeks, we've been running some polls which have revealed some interesting facts about what you think about mobile broadband. The results are quite worrying as 76% of you told us that you're unhappy with the speeds you're receiving and 60% of you felt mobile broadband coverage was poor.
From general discussion, we have been aware of problems with mobile broadband expectations, particularly speeds, and we experience issues ourselves trying to log in to write news for example, but we were surprised that only 3% of you thought mobile broadband coverage was 'excellent'. That indicates the networks have a huge task ahead in both educating customers as to what to expect from mobile broadband, and improve service.
Back in July, we asked 1,300 of you where you most used your mobile broadband, and the results show differences across mobile network operators. Virgin Mobile users were by far the largest 'at home' users with 78% of users telling us that is where they mainly use their mobile broadband connection. Orange users were second at 60%. The poll also shows that Vodafone and T-Mobile users were the most likely to use their broadband 'on the move', probably one of the strongest mobile broadband selling points.
|Where do you use it most?|
|At Home||At work||On Holiday||On the Move||Responses|
Of those taking part, 1 in 10 of Three and Vodafone users use mobile broadband on holiday, we presume in the UK. Mobile broadband is still quite expensive abroad, even with packages such as Vodafone Traveller, where traffic above 200MB is charged at £4.25/MB, which can quickly add up. Receiving an e-mail with an attachment could easily cost a fiver. Read our guide on using mobile broadband abroad.
The September poll on satisfaction attracted 770 responses:
|QUESTION: What is your experience of UK mobile broadband coverage?|
|QUESTION: Are you satisfied with UK mobile broadband speeds?|
|QUESTION: Do you know your mobile broadband usage
(i.e. how much you can download)
|II no longer use mobile broadband||12%|
|No - I don't know||13%|
|Yes - I know the limit/policy||57%|
|Yes - It's unlimited/unrestricted||18%|