Broadband News

BT to increase telephone line rental by £1 from April

BT have announced a £1 increase in monthly telephone line rental charges which will increase the cost for standard customers from £11.50 to £12.50 a month from the 1st of April. The price increase comes after announcing two weeks ago that they would be making calls to 0845 and 0870 numbers free for some customers. Customers who don't take a calls package will also suffer a 15% increase in the cost of a daytime call, rising to 4.5p a minute.

The line rental increase will also have an impact on how much people pay for broadband as most (ADSL) broadband services require a phone line even if you don't intend to use it for calls. This means many users will end up paying the extra £1, increasing the overall cost of their service. Some providers who offer unbundled services such as TalkTalk also provide a telephone line, and it may work out cheaper to use a bundled service like this. Users should be aware that they may end up having to pay a reconnection fee (up to £125) for the phone line if they move to an LLU provider like TalkTalk and then want to move to back to another provider in the future, offsetting any savings gained.

One other option to mitigate this increase is to switch to paperless billing. BT report that 13.5 million of their 14.5 million customers still receive paper bills once a month, and could decrease their charges to £10.25 a month (£11.25 new pricing) by switching.

Comments

I would be very happy to pay more for my BT line if they reduced the contention ratio on my broadband connection. During the day I get about 6meg but in the evening it slows to about 1meg. This is too slow for the BT Vision "On Demand" service to work properly (Not something they tell you when you contract to BT Vision!)

  • terrybyatt
  • over 8 years ago

Switching to paperless billing is not an option for those who already have!

  • Somerset
  • over 8 years ago

For all those who have free 0870 calls from their BT landline, you are now able to re-route 0870 numbers to UK mobiles and many international numbers FREE OF CHARGE!
www.my0870.com

  • markanderson
  • over 8 years ago

"I would be very happy to pay more for my BT line if they reduced the contention ratio on my broadband connection". Wrong company. The line rental you pay is for your voice service. Nothing to do with your broadband service.

  • AndrueC
  • over 8 years ago

Unfortunately as an ex-Talktalk customer who had an awful experience, I had no choice but to move back to BT and obtain a new broadband service. This very much still amounts to a monopoly since if I wanted to use a VOIP supplier such as Vonage I still have a full blown line rental to pay.

Ofcom should make BT provide 2 levels of line rental 1> for the supply of full POTS service and BB and 2> minimal rental of equipment (without calls) so that customers can select BT and a voice and BB provider of their own choosing.

  • eurisko
  • over 8 years ago

Typical BT GREEDY!

Because BT BB is so poor and many customers realise this and are migrating. BT want a way to replace the lost revenue. Ofcom really should jump on BT and stop the monopoly.

  • ianduncanberry
  • over 8 years ago

Maybe Ofcom should allow BT to provide ADSL-only service for a lower (say, £3-4 month) rental, as BT have suggested?

BT's costs, especially Ofcom-inflicted ones, continue to rise: BT have to make it up somewhere.

  • Dawn_Falcon
  • over 8 years ago

What BT give with one hand they take with the other. The line rental increase comes after the changes to 0870 abd 0845 numbers and the changes to friends and family discounts.
Those not happy can look at alternative an line rental provider e.g post office

  • rogan8
  • over 8 years ago

In addition to the line rental increase, from 1 April 2009 BT will be charging 8p to connect to any chargeable call + the cost of the call on top.

Daytime calls will be going up to 4.50p per minute from 1 April 2009 also.

Calling features packs also going up!!

The Evening and Weekend plan is also going up to £2.95 per month (from £2.65 +11.3%)

  • knicol46
  • over 8 years ago

@ ianduncanberry

They don't have a monopoly on the line rental. If you rent from the Post Office or even Plusnet (phone without broadband) then they deal with BT Wholesale and as you know can set their own prices. They do not pay a discounted rate to BT Retail.

So the question arises, are BT Wholesale raising their price? If not, then the others become more competitve.

  • uniquename
  • over 8 years ago

http://www.thinkbroadband.com/news/3815-telephone-line-rental-wholesale-prices-to-increase.html - Openreach made the case for increasing the price cap.

  • herdwick
  • over 8 years ago

So as usual BT are increasing charges of an already expensive and useless service, one which we who don't even use landline anymore are forced to suffer because we need BT for internet. This is a monopoly, and since it is no longer the 1800s, where the hell are the regulators! Ridiculous.

  • LucBorg
  • over 8 years ago

Just to clarify that CP's like Sky and Postoffice purchase WLR(Wholesale Line Rental ) product from Openreach, not Wholesale.
This line rental increase is ahead of any proposed increase in the basic rental by Openreach as set out in the Ofcom review.
I would guess that this has been factored in by BT Retail

  • rogan8
  • over 8 years ago

quote"BT have announced a £1 increase in monthly telephone line rental charges which will increase the cost for standard customers from £11.50 to £12.50 a month from the 1st of April. The price increase comes after announcing two weeks ago that they would be making calls to 0845 and 0870 numbers free for some customers."

Typical BT i agree with rogan8 entirely, they give with one hand and take with the other... God i look forward to the day the scummy outfit are no longer top dog.

  • CARPETBURN
  • over 8 years ago

they've been taking lessons off government with this give with one hand and take with the other!

  • kendal01
  • over 8 years ago

"Wrong company ... Nothing to do with your broadband service."

Separate companies when it suits them and Ofcon, but what ultimately drives company behaviour? Money paid to shareholders. Do these "separate" companies have separate shareholders? No.

So, when Ben's old favourite BT Global Services' incompetence (NPfIT?) leads to £300M+ writeoffs, who pays? Seems other BT customers pay (and other BT employees pay, unlike BTGS boss who gets £1.5M payoff).

Ofcon asleep at the wheel as usual.

  • c_j_
  • over 8 years ago

Guys get your own back on BT...as markanderson (post #3) has mentioned, using www.my0870.com you can make free calls from a BT landline using a UNIQUE 0870 number which is piggy backed onto your chosen number. This works for most international destinations (both landline & mobile) and UK mobiles. This is NOT an indirect access number as you get put through straightaway...a bit like when you call UK banks on 0870 which then gets routed onto their Geo number. CONT'D

  • baby_frogmella
  • over 8 years ago

CONT'D
On the downside, you can call most destinations only Mon-Fri 8am to 6pm so it will only benefit those on the BT anytime calling plan. And then of course, BT have a fair usage policy for free 0870 calls; 900 mins or 150 calls per month. So far i've made 4+ hours of calls to UK mobiles and NOT been charged. Hope this helps!

  • baby_frogmella
  • over 8 years ago

They got no problem raking in the cash yet my voice service is hideous, random static, calls cutting out and very low audio.

  • chrysalis
  • over 8 years ago

I'd suggest you check your wiring then.

frogmella - And BT will catch the billing and charge you for them sooner or later, because that sort of service is explicitly not-free under their offer.

In any case, if you want BT's prices to go down, they have to be able to drop some of the vast number of things the government has foisted onto them.

  • Dawn_Falcon
  • over 8 years ago

If you anybody that is on benefits or is a low user ie elderly parents, etc investigate the BT Basic scheme http://snipurl.com/aq24u

where line rental is only £13.20 every THREE months but includes a £4.50 call allowance - BUT PLEASE read the small print and and ensure it is for them though - note the actual call charges per min,etc. Broadband serices (ISP independant)enabled on the line DOES NOT exclude from the scheme however.

But be repared for a very long drawn out application prooess

  • airds
  • over 8 years ago

Dawn Falcon - You Must be a BT ~Manager - so far up their own Botty's. Or a BT Shareholder

  • FatJack
  • over 8 years ago

Ahh rental creep... We have to care for the elderly, including the local loop. Ageing infrastructure costs money to maintain and it costs double that if BT are doing the maintaining.

An just when a report is due on spreading the liability for the USO, in whatever form it takes.

  • mishminx
  • over 8 years ago

I've been fighting with BT over their paperless billing for the last 4 months and they still can't get it right.

I'm sick and tired of waiting 20-40minutes to get through to their e Billing dept and DEMANDING the refund of the paperless eBilling dept.
I have been with them ever since I took on the service.

I've now given up, giving them the 1 finger salute and joined Sky Talk.

Before anyone mentioned their high price for certain numbers those are made (at a very competitive price) through Skype and in supplement I can make a video call without any additional expense.
con't

  • Fixer109
  • over 8 years ago

con't

PS I'm just an ordinary user and neither a BT or Skype/PayPal or any other of their subsidiaries shareholders.

  • Fixer109
  • over 8 years ago

Dawn_Falcon how many times you want me to check? especially wiring I am not supposed to touch. BT have been here to look and even had the cheek to say the static and poor audio is normal, so I guess BT have low standards or I just had a lazy engineer, a lot of people have commented how they find it unusualy my mobile is of far superior to my land line.

  • chrysalis
  • over 8 years ago

good points made, BT will soon be relieved of their USO but it didnt stop them increased the rental.

  • chrysalis
  • over 8 years ago

FatJack - Nope. I have worked for an ISP in the past, though. The fact is, BT's costs are vastly inflated by Ofcom's mandates which fall disproportionally onto it.

For actual calls I've long used Skype.

  • Dawn_Falcon
  • over 8 years ago

Why do they increase the line rental when the UK economy is going down?

  • rian
  • over 8 years ago

rian to compensate shareholders for below par profits, BT wont accept reduced profits for any reason.

  • chrysalis
  • over 8 years ago

- and still stuck on the old principles... problem is, they are no longer as good as they were, so...
{a} they will lose more customers,
{b} they will put prices up to compensate,
{c} goto {a}... :O

Unlike the more competitive ones, where they take the big risk to *lower* prices, gamble to get more customers, therefore actually get *increased* takings... :) :)

  • comnut
  • over 8 years ago

Comnut - The vast majority of people in the UK still pay BT, and if they want BT line rental reduced, then they need to pressure Ofcom to speed up in taking expensive, money-losing obligations off BT.

  • Dawn_Falcon
  • over 8 years ago

er, the vast majority dont even know what that means...

  • comnut
  • over 8 years ago

and the vast majority of teens and ESL use a mobile to totally avoid the issue, and quite often get a better deal..

  • comnut
  • over 8 years ago

Not on broadband.

  • Dawn_Falcon
  • over 8 years ago

Don't forget if you can't get any satisfaction from the Indian Call centre's just write a letter to the chairman of BT. You'll be suprised what happens.

  • william963
  • over 8 years ago

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