TalkTalk revenue drops with sign-up decline
TalkTalk revenues were reported down by 2% to £347m in third quarter trading up to 27 December 2008 compared with £355m in the same period in 2007. The broadband customer base stayed around the 2.7m mark with 36,000 net additions during the quarter. 73,000 customers were added to TalkTalk whilst the AOL brand saw a net drop of 37,000 disconnections. The previous 6 months saw a total net-addition of 82,000 broadband customers.
Churn of customers remained low whilst broadband ARPU (average revenue per user) increased year-on-year to £23.13 reflecting the increased move to on-net customers. A further 91,000 customers were unbundled bringing the total to 2.1m or 78% of customers. This makes up 34% of the UK's unbundled populace based on the OTA's figures of 5.51 million unbundled lines at the end of December. The non-broadband base including voice-only and dial-up Internet customers continued the expected decline to 1.2m, a loss of 103,000 customers.
Full details and figures can be found in the Interim Management Statement.