Broadband News

Worries over BT Retail Forums Personal Information Leak

Visitors to BT Retails own community forums at www.beta.bt.com will have the forums locked down as a result of concerned over possible leaks of personally identifiable information through various features on the site. A thread detailing peoples worries and the locking down of the forums in response while things are fixed can be found here.

"We've identified a technical issue with the BT.com forum which, under certain specific circumstances, makes usernames visible. In the meantime, we've locked the forums while we fix this issue. No personal information or passwords have been affected."

BT Forum Statement

Features such as avatars, RSS feed, tags were switched off on Wednesday in response to people raising their concerns. No timeframe has been given for when the BT forums will be unlocked, of course our own BT Total Broadband section is unaffected.

Comments

As you can tell by the signatures, 4 out of 5 "complainants" are part of the anti BT/Phorm clique who constantly spam the forum with their wild accusations and miss-information.
Look harder and you will find this clique uncovered the leak themselves and are using it to their own advantage. Since they know each other already it's simple for them to connect the dots.

  • angelone
  • over 9 years ago

Whats this... About the 6th issue BT have had within the space of 2 months? If they try harder they maybe able to get that figure up to one issue per week

  • CARPETBURN
  • over 9 years ago

@angelone - pot kettle black!

There is a leak, does it matter who found it?

  • LCake
  • over 9 years ago

Angelone - no, you're part of the clique who thinks phorm's okay.

  • Dawn_Falcon
  • over 9 years ago

Agree with Dawn_Falcon. I would imagine most customers would be anti-phorm if BT were to explain its real implications.

  • keith_thfc
  • over 9 years ago

Yeah, I am anti the use of Phorm. I'm anti the pushing of Webwise as an Anti-Phishing tool when it's only been made that as a sweetener to get people to agree to being profiled so their ISP can earn revenue through a new business model. Yeah, I'm anti-Phorm and anti-ISP doing more than we wanted them to when we signed up to a contract.

And I'm anti my personal info being now available for anyone, thanks to BT. And of course, I am leaving BT.

  • Hanco
  • over 9 years ago

Just as a question...... I understand why people are Anti Phorm, but.... If you are so Anti Phorm why are you staying with a provider which is part of it?

  • CARPETBURN
  • over 9 years ago

They are working again now - at least BT Anywhere Forum is.

  • Buzzwoody
  • over 9 years ago

I guess all the Anti Phorm bashers, are just happy to carry on whinging about phorm but also stick with an ISP involved in phorm. Figures!

  • CARPETBURN
  • over 9 years ago

This thread seems to have gone a little off topic, and risks letting BT off of the hook.

This issue was logged with BT as a security issue earlier this year, yet nothing was done about it.

The team that support the forums have advised that it was due to be replaced, but that was months ago, and nothing has been done about it.

The system is still in Beta even though it is making use of live BT.com accounts and as such it is, has just been demonstrated, risking exposure of user credentials while issues with the system are treated as low priority or ignored.

  • Magellan
  • over 9 years ago

...
It may be considered a minor issue within BT, but the design and implementation new OneID system based on user's email addresses is of major concern.

There are many good people in BT, but it is suffering from poor leadership which is giving rise to this and other issues of a similar nature (such as teh mess that billing is now in).

The best thing to do if you are either a customer or an ordinary employee is to go elsewhere.

  • Magellan
  • over 9 years ago

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