Broadband News

Does your ADSL connect at a very low speed?

The last week on our forums has revealed what may be the start of a pattern, a number of posters have reported that their ADSL modem will only connect at 128Kbps downstream and 64Kbps in the upstream direction. To date all of these posters have been using the BT Total broadband service.

At first sight many people, including service desks put this down to issues like long length, bad microfilters, in home telephone wiring and other common issues. Alas this would seem to be none of those issues, since IPStream Max should have a minimum sync of 160Kbps for the downstream, and 64Kbps for the upstream. If the 160Kbps speed cannot be reached then the ADSL modem should not sync at all.

The service still works, but with a speed that it barely twice the speed of dial-up the experience will not be what broadband is meant to be. A real possibility is that some upgrading from dial-up will not realise the low sync speeds are actually a problem.

If you are affected by this problem, then email us at [email protected], include actual sync speed, attenuation, noise margin figures if available, model of ADSL modem used, ISP name and if you would like us to try pursue BT to try and get this fixed the telephone number of the line affected. You should still try and get the problem reported via your broadband provider, who in theory would then report it as a fault to BT Wholesale.

Comments

LMAO and i thought i had issues when my ping time increased which one PM to my isps rep on here solved LOL

  • CARPETBURN
  • over 9 years ago

I have seen a report on the PlusNet forums [url=http://community.plus.net/forum/index.php/topic,61601.msg498853.html#msg498853]linky[/url]

  • Oldjim
  • over 9 years ago

Can a mod fix the above link as the formatting hasn't done what I expected

  • Oldjim
  • over 9 years ago

Yeah we spotted this earlier this week - If any Zen customers experience the same symptom contact our support team ASAP so we can resolve it for you.

  • zenops
  • over 9 years ago

Oldjim: this is NOT a forum, it is just 'comments'... AFAIK there is NO formatting...

the proper forum is http://bbs.adslguide.org.uk/

  • comnut
  • over 9 years ago

had this with an IDnet line, changed modem to no effect. ISP got wholesale to fix it easy enough. 128k down / 64k up with 30+ dB margins.

  • herdwick
  • over 9 years ago

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