Watch out for broadband warranty scam
Scams are unfortunately a part of life and this latest one while perhaps not the most original is worth warning people about.
Details of the scam are on the North West Evening Mail website. The scam revolved around a company phoning someone claiming that their broadband warranty was about to run out, and that it can be renewed now for £9.99 rather than the usual £29.99. The caller proceded to verify customer details but as can often happen they do not have any detail apart from perhaps a name and incomplete address, thus they are fishing for more information.
Mrs McGerty ended the call when the caller started chasing for switch card details, and contacted the newspaper. As ever the general advice of never volunteering information to cold callers is very important. In this case if credit/debit card details had been given it may not have simply being £9.99 vanishing from the account, but once an initial transaction worked further sums may have been taken.
If a call appears to be from a company you actually do have dealings with, take details of the caller and ask what number you can call them back on, and then do not use that phone number, but rather look up on old bills for the appropriate number or use the companies website to find their contact details.
As for the broadband warranty, we are not aware of any firm offering one. There are service enhancements available such as Total Care which increase the speed that faults are dealt with but these will be part of your normal monthly billing and generally are only sold on connections aimed at business users.