Wireless hardware almost one third of support calls
It looks like the Christmas period was a popular time for people to sit down and try get their various gifts that had wireless connectivity up and running. Computeract!ve has some info on the various types of calls received by the BT Home IT Support team over Christmas.
- Almost one third of calls were queries about connecting to wireless broadband.
- 15% were callers needing assistance with new software applications
- 10% of callers sought help on using new digital hardware
- 10% sought help with new operating systems on their computer
BT Home IT Support is not free but does provide people who don't have a resident IT support agent access to someone who will try to help people setting up equipment, either over the telephone or by arranging a home visit.
It is of little surprise that wireless connectivity featured high on the list, many devices now come with built in Wi-Fi allowing you to access a broadband connection at home or when out or about. For parents these days it is not just a case of ensuring batteries come with any toys purchased, but that it is all ready to work if tantrums are to be avoided.