Poll Results: Informing users about bandwidth limits
Following our news item and poll last week about Canadian ISP Rogers, and their method of injecting messages into webpages to inform users that they are over their usage limits, the results from our users show a clear answer to what they believe the suitable solution:
How should ISPs inform their users about exceeding of inclusive bandwidth limits and being liable to additional costs?
Total votes: 3317
|2447 votes (74%)||
|119 votes (4%)||
by telephone call
|200 votes (6%)||
|152 votes (5%)||
by text message (sms)
|309 votes (9%)||
by injecting messages into webpages
|90 votes (3%)||
no need to inform user
Some comments from our users suggested that people shouldn't be allowed to go over their usage limits without agreeing to the extra payment that would be required. Others believed that people should be left to their own devices and monitor it themselves. This, however, can be less than straight forward when multiple computers or network devices are used in a network. Perhaps having multiple options available to the end user may be the best approach. The user could then choose what they feel is right for them, whether this be to implement a limit so no more data can be downloaded when they reach their usage limit, or one of a number of options for notification when you are approaching it.