JD Power study gives top place to Tiscali
JD Power and Associates has published the results from its 2007 UK Broadband Internet Service Provider Satisfaction Study which is based on responses from 1,683 UK broadband customers.
Broadband providers often make a big thing at coming top in surveys like this, but the UK broadband market has many more providers than these eight providers and it is worth remembering that the difference between first and last last is only around 4%. Other data from the survey suggests we sit on hold for an average of 17 minutes when calling a provider and the average monthly price has fallen to £21.10 from £25.91 since last year. While the survey suggests a 40% rise in speed to 4.87Mbps, without any data on the average attenuation (loop length) for the xDSL lines in the survey it is hard to say if this is a real improvement.