Broadband News

PlusNet rejuvenate VoIP platform with Gradwell

Broadband Phone, the VoIP service offered by PlusNet is to get a new lease of life after they signed a deal with Gradwell Dot Com to deliver a more reliable platform. The original offering from PlusNet saw regular service interruptions and problems, putting off potential users.

PlusNet launched a trial of the new service earlier in November with a number of new features available in the initial phase:

  • Emergency services access (999 calling)
  • Attach a geographic number to your account
  • Customisable voicemail – enter your own voicemail message which activates after a defined ring period
  • SMS Voicemail notification
  • Inbuilt web-based phone directory
  • Customisable Call divert feature – divert your calls to a given geographic or mobile number after a specified number of rings
  • Maximum spend per day – set this feature to any given financial amount – especially useful as a parental control
  • Increased peering reliability

PlusNet are welcoming their users to join the beta service to put it through its paces. More details can be read about it in the PlusNet Comms Team Blog.


Isn't plusnet owned by BT now? So why wouldn't they use the BT infrastructure for VoIP ???

  • Going_Digital
  • over 12 years ago

Amusingly by all accounts Gradwell has issues of it's own - as much as I like Peter and all, it doesn't seem to be terribly reliable.

  • therioman
  • over 12 years ago

Some of our centrex service users do have occasional call drops, yes, most likely due to asterisk not handling poor internet connections very well - but it is important to note that the plusnet service is (a) running on our single line platform which is much higher volume and rarely, if ever, faulty (now i've said that it will break on me!) and (b) we have the benefit of having our traffic prioritised in the plusnet network, so that should improve the experience for plusnet users.

  • peterg7
  • over 12 years ago

> Why wouldn't they use the BT infrastructure for VoIP ???

It's quite a good question. The fact that we chose to work with Peter rather than using Club Complete (The BT Voip offering) is reflective of the fact that we operate as an independent ISP and can make our own decisions about the partners we choose to work with.

There are plenty of reasons Gradwell make a great partner for PlusNet customers - As well as the product set and its excellent features, the more focussed nature of business lets us meet our and our customers requirements both now and in the future.

  • ianwild
  • over 12 years ago

I don't see a problem with Voipcheap so
why do I need an integrated version from
my ISP? There will be charges which will
then get us back to paying nearly the same
as a normal phonecall. Most of us would
benefit from less access to voice calls!

  • meldrew
  • over 12 years ago

> I don't see a problem with Voipcheap so
why do I need an integrated version from
my ISP?

Well, two reasons:

1. We can offer the service free of charge to our subscribers, including free call allowances.

2. We can ensure all voip traffic is prioritised end to end and we are in a much better position to diagnose voip problems than anyone else.

Voipcheap are fine, but that's no reason not to use an ISPs voip service either!


  • ianwild
  • over 12 years ago

Will the Call Divert feature preserve the original CallerID so you know who is calling when it gets to your mobile ?

  • herdwick
  • over 12 years ago

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