Save our Sanity service for broadband users
SOS Broadband has launched a number of services with the aim of providing people with emergency Internet access at home or in the office. It is also offering temporary Internet and travel solutions.
The emergency service is based around providing people with a dial-up service on the day it breaks with a USB 3G modem arriving the next day to give you faster access. Loan hardware will be couriered to you so that you can verify whether the fault is your kit or outside your control. This service costs £6.99 a month, although if the USB modem or loan hardware is required during the first few months of your subscription, a security deposit may be requested.
The temporary broadband service is more expensive at £9.99 a day plus a £120 deposit for the USB 3G modem. It is aimed at people who will need a connection for a couple of days on-site at things like building sites, exhibitions, festivals or on holiday.
The company appears to focus on customer support; subscribers having free-phone access to the technical support line and a ring back service to avoid annoying queues to speak to someone.
This service is something that looks attractive but people should really check whether their broadband provider already provides a suitable solution like a backup dial-up service. The high speed 3G USB modem is also something that will vary in performance greatly around the country. One downside to the various mobile data services is how the mobile networks cope with large events like Glastonbury. Very often it is impossible to get a voice/data call to or from someone at a festival (performance being dependent on mobile network provider), and the most reliable solution is either a two-way satellite broadband connection or to pay the minimum contract term for an ADSL connection and use it for just a few days.
With the price of 3G data services dropping to the point where they start at £10 a month, for some people it may be sensible to take out a subscription as a backup and travel solution.