Update: Where has my broadband gone?
TalkTalk have got back to us with regards the issues we reported on earlier today where users have been transfered to TalkTalks LLU service, forcing them to lose their connection with their broadband provider.
We naturally take reports of customer 'poaching' extremely seriously. We don't connect anyone to our unbundled network unless our records how that they have ordered TalkTalk broadband and we can confirm that we don't migrate voice-only customers to our unbundled network.
Our network is based on a more advanced technology of Next Generation Network (NGN), similar to BT's 21CN. This technology (known as MPF) means that broadband services can be transferred between one provider and another without the need for a MAC code, as detailed by OFCOM in General Condition 14. However, we reiterate that we don't connect anyone to our unbundled network without an order for the broadband service.
TalkTalk currently operates at significantly below the industry average for alleged incidents of this kind and we are working with our industry partners to address these concerns and will undertake a full investigation of any issues raised with us.TalkTalk response to PlusNet customer 'poaching' allegation
Where has my broadband gone?