BT introduced IT support service for consumers
BT has entered the IT support market by launching a service called "BT Home IT Visit" targeted at home users. BT Broadband customers can arrange for an engineer to visit their home and install a broadband service from £50 and anyone with a BT line can use the Home IT Visit service for IT-related problems for a fee of £75 for the first hour, and £25 per 30 minute increment thereafter.
The company has been running trials for three months and now has a team of up to 2,000 trained engineers who are providing this service. The service is ideal for households wanting some help in setting up a wireless network, moving data to a new computer, connecting new printers, etc. Engineers can also carry out a 'health check' on your PC.
Earlier this year, BT launched BT Home IT Advisor, a service costing £9.99 per month which offers users with remote help for general network issues, setting up devices, etc. More than 1,000 customers are signing up to the service each week and BT claims a 96% satisfaction rating.