Broadband News

Two out of three items in Bulldog and BT dispute resolved

The Register has some more details on the recent withdrawal of a dispute Bulldog had previously lodged with the Office of the Telecoms Adjudicator. It seems that Bulldog are happy that 2 out of 3 of its complaints have been resolved, but a third one remains.

BT has now agreed to match the care levels giving to its existing ADSL services with similar care level options on LLU products. This resolves two of the complaints, the third one resolves around a third care level where Bulldog want parity with BT partial private circuits.

The question for the consumer at the end of the day, is whether all this backwards and forwards with long dispute documents is actually helping them? In theory we should see better fault resolution on LLU based broadband services, though whether this will trickle down to the actual consumer area of the market will depend greatly on the support services the providers themselves offer. One of the problem areas in LLU to date, judging from posters in our forums, is determining whether a problem is down to the LLU operators own DSLAM, a fault on the copper line rented from BT or simply that for a specific line it is not able to support that speed service.


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