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|Package||Unlimited Broadband + Phone Package|
|Download Speed||Average 10 Mbps
This is the speed that the service is advertised at by the ISP and is the average (median) speed at peak time.
|Upload Speed||1 Mbps
Upload speed is how fast data is transferred from you to the Internet, for example when upload files, photos or videos.
|Technical maximum speed||24 Mbps
The technical maximum speed is the fastest speed that you can potentially receive on this service ignoring all distance and time of day effects e.g. on FTTC services it will be either 38 Mbps or 76 Mbps.
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly.
|VAT Rate||20% (prices below include VAT)|
|First Year Cost||£335.95|
Line rental is included in the monthly package price where a phone line is required and supplied by that provider for the service.
Zen provide a lifetime guarantee of no price rises while you remain on a product.
Voice line rental from Zen is included in the package price.
Migrating from another broadband provider is free but if activating ADSL2+ on a new line there is a £48 setup charge.
Firewall and VPN options also available at extra cost.
Charge levels display how much the ISP charges for data transferred with the product. Values are stated in gigabytes (GB). The first line with no cost shows how much is included for free.
Choice of 1 or 8 Static IP addresses
11 POP3 mailboxes
Backup dial-up account
0845 backup dial-up account
Global access to your e-mail with zen webmail
Microfilters available for use on telephone sockets on the line with DSL on.
Broadband Wireless Router
Speedtouch 585 Wireless VPN pass-through DSL router
|Anti-Virus E-mail Scanning||1||FREE||FREE|
|Notice Period||1 Month|
|Contract Period||12 Months|
|IP Assignment Method||Static|
|Provider Name||Wholesale Product||Technology|
|BT Wholesale||IPStream Max||ADSL|
|BT Wholesale||WBC ADSL 2+||ADSL2+|