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|Download Speed||Up to 17 Mbps
This is the general speed that this product is advertised at by the ISP. It should be seen as a guide to the rough speeds available.
|Upload Speed||1 Mbps
Upload speed is how fast data is transfered from you to the Internet, for example when upload files, photos or videos.
|Technical maximum speed||17 Mbps
The technical maximum speed is the fastest speed that you should be able to receive on a service (e.g. on an 80Mbps FTTC service, this is approximately 78Mbps).
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly.
|VAT Rate||20% (prices below include VAT)|
|First Year Cost||£304.80|
|BT Phone Line required||
A BT phone line (or equivalent) is required for this package which must be obtained elsewhere, the cost of which has not been included in the monthly cost as prices vary greatly.
Line rental is included in the monthly package price where a phone line is required and supplied by that provider for the service.
An active telephone line is required. Zen has packages that use their own telephone lines or you can use a BT line or an equivalent WLR line.
Migrating from another broadband provider is free.
Firewall and VPN options also available at extra cost.
Charge levels display how much the ISP charges for data transferred with the product. Values are stated in gigabytes (GB). The first line with no cost shows how much is included for free.
Free static IP address
11 POP3 mailboxes
Backup dial-up account
0845 backup dial-up account
Global access to your e-mail with zen webmail
Microfilters available for use on telephone sockets on the line with DSL on.
|Anti-Virus E-mail Scanning||1||FREE||FREE|
|Notice Period||1 Month|
|Contract Period||1 Month|
|IP Assignment Method||Static|
|Provider Name||Wholesale Product||Technology|
|BT Wholesale||IPStream Max||ADSL|
|BT Wholesale||WBC ADSL 2+||ADSL2+|