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The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss.
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| Ratings |     compare this ISP to others |
|---|---|
| Links | Homepage |
| More Details | Full Company Details | Contact Details |
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.
| Package Name | Speed | Setup | Monthly | First Year |
| FTTC 40:10 | 40 Mbps | £60.00 | £40.00 | £479.95 |
| FTTC 80:20 | 80 Mbps | £60.00 | £50.00 | £600.05 |
| FTTP 80:20 | 76 Mbps | £60.00 | £46.80 | £561.60 |
| FTTP 160:30 | 160 Mbps | £60.00 | £54.00 | £648.00 |
| G.FAST 160:30 | 160 Mbps | £135.60 | £60.72 | £728.64 |
| FTTP 220:20 | 220 Mbps | £60.00 | £77.76 | £933.12 |
| FTTP 330:50 | 330 Mbps | £60.00 | £108.00 | £1,296.00 |
| G.FAST 330:50 | 330 Mbps | £135.60 | £78.60 | £943.20 |
red prices indicated packages with usage based pricing (the more you download, the more it costs)
| Name | Trunk Networks |
|---|---|
| Legal Name | Trunk Networks Limited |
| Company Type | UK Limited Company ( company number: SC351063 ) |
| ISPA Member |
Small
ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. |
| Ofcom Code of Practice |
The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk |
| Migration Support |
Inbound and Outbound
Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.
We recommend you choose an ISP which support both inbound and outbound migration. |
| Ratings | compare this ISP to others |
| Links | Homepage |
| Sales E-Mail | [email protected] |
|---|---|
| Sales Telephone | 0333 344 3322 (Non-geographic "lo-call" (e.g. 0845)) Mon - Fri (Unknown) | Sat (Unknown) | Sun (Unknown) |
| Support E-Mail | [email protected] |
| Support Telephone | 0333 344 3322 (Non-geographic "lo-call" (e.g. 0845)) Mon - Fri (Unknown) | Sat (Unknown) | Sun (Unknown) |
| Download speeds are at least as good as with BT but at lower cost. All in all, Trunk's broadband and telephony package is working out significantly cheaper than the best BT had to offer me. Where Trunk really scores is its customer service; real people respond in real time with real solutions and do so in a way that makes customers feel valued. I have recommended Trunk to friends and family and they have all been pleased with the quality of service they have received. A superb service and great speeds over many years from my provider. Despite being bombarded with offers from others I have no intention of moving away from Trunk Networks.
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I previously had virgin broadband (200mb) line, during busy periods, the network would slow right down and lag was extremely high when playing games almost to the point of them becoming unplayable.
Trunk offered me an 80/20 Line - What a difference that has made, it doesn't matter what time of day I log in now, my ping and latency is always low.
Customer service is spot on, you don't feel like they are running through set questions as the answers are immediate. They get 5 stars from me :-)