Origin Broadband

Origin Broadband

Origin Broadband Summary
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You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Origin Broadband + Phone 11 Mbps FREE £17.99 £215.88
Origin Fibre + Phone 35 Mbps FREE £22.99 £275.88
Origin Max & Phone 67 Mbps FREE £26.99 £323.88

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Origin Broadband
Legal Name Origin Broadband Ltd
Company Type UK Limited Company
IPv6 Support No
ISPA Member Small
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

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Contact Details
Sales E-Mail [email protected]
Sales Telephone 0800 206 23 33 (Free Call (e.g. 0800)) Mon - Fri (07:00 - 20:00) | Sat (09:00 - 18:00) | Sun (09:00 - 18:00)
Support E-Mail [email protected]
Support Telephone 0800 206 23 33 (Free Call (e.g. 0800)) Mon - Fri (00:00 - 23:30) | Sat (00:00 - 23:30) | Sun (00:00 - 23:30)

The download and upload speeds are very temperamental, you never know what you are going to get. The router they provide is rubbish, they sort of force you to buy an upgrade. I have had my new router for about two months, when I do a speed test from the router to my Lan laptop, it is very slow. I would never recommend Origin to anyone, stay well clear.

  • youbuywebuy
  • 5 months ago

I have their fibre Max but the first day I only got 31Mb from their basic router an ASUS N16. I upgraded to a Netgear router after they reset the connection and I got 42Mb still slower than my previous provider, but one I was happy with.

17 months into an 18 month contract and I have had only two problems one needed a router firmware upgrade the other was more serious the phone line was down as well this was rectified in less than a week. A decent service for the price it was the cheapest when I looked up changing providers and saving £15 a month was an offer too good to refuse.

  • wildthing666
  • 9 months ago

Had one or two problems with speed in the past and always solved pretty quickly. Low speed occurred again a few weeks ago and Origin got Openreach to sort out. It appeared that the original O/R subcontractor had misconfigured the master socket which this latest visit sorted. Have now got full speed at 35 mbps consistently so not Origins fault at all, just bad Openreach subby practice. Origin Customer service sorted this quickly and efficiently.

  • rollsjohn
  • 12 months ago

In just a few words. Steer clear of these jokers they haven't got a clue what they are doing whether it be technical or customer service or billing. I have had twelve months of misery from this bunch of idiots. The biggest problem being one department does not communicate with the other depts The times I have contacted them due to poor speeds is almost weekly. I do not consider 5mbps quality for fibre. Do yourself a favour and look elsewhere.

  • neilbat
  • over 2 years ago

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