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|Package||KCom Home + Phone|
|Download Speed||Average 19 Mbps
This is the speed that the service is advertised at by the ISP and is the average (median) speed at peak time.
|Upload Speed||1 Mbps
Upload speed is how fast data is transferred from you to the Internet, for example when upload files, photos or videos.
|Technical maximum speed||19 Mbps
The technical maximum speed is the fastest speed that you can potentially receive on this service ignoring all distance and time of day effects e.g. on FTTC services it will be either 38 Mbps or 76 Mbps.
|Included allowance||35 GB|
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly.
|VAT Rate||20% (prices below include VAT)|
|First Year Cost||£383.88|
Line rental is included in the monthly package price where a phone line is required and supplied by that provider for the service.
Includes voice line rental, with free UK evening and weekend calls.
Charge levels display how much the ISP charges for data transferred with the product. Values are stated in gigabytes (GB). The first line with no cost shows how much is included for free.
Free router, although £5 delivery charge applies
Evening and Weekend calls to 0845, 0870 and 197
|Notice Period||1 Month|
|Contract Period||18 Months|
|IP Assignment Method||Dynamic|
|Provider Name||Wholesale Product||Technology|