On 01 January 2009, the tbbMeter application used by many of our users encountered a bug, a safety feature intended for pre-release beta versions only. This causes the application to show a message "Software has expired" and advises the user to visit our site for a new version.
This feature was never intended to remain in the final launch version of tbbMeter. We have updated the application to remove the problem, but users with tbbMeter installed will need to upgrade in one of several ways:
If you are running Windows XP, then all you need to do is download and run a small application:
If you are running Windows Vista, then you need to run the same application using "administrator" privileges. To do this, you need to save the file onto your desktop first.
We have provided these guides to show you how to do this in Internet Explorer and Firefox; Please see the Frequently Asked Questions below.
|Microsoft Internet Explorer||Mozilla Firefox|
|Step 1: Download the application by right clicking with the mouse on the above link and selecting "Save Target As" or "Save Link As"|
|Step 2: Save the application onto the desktop|
Firefox and Internet Explorer have similar "Save As" windows.
First click on the down arrow shown, select desktop then click Save in the bottom right corner
|Step 3: Right click on the file on your desktop and select "Run as administrator"|
Minimise/close all the windows so you can see your desktop, then right click on the tbbhealthcheck.exe application and click "Run as administrator"
|Step 4: When prompted, select "Continue" to allow the application to run as an administrator|
When a "User Account Control" box pops up, click "Continue"
|Step 5: Run the application|
If the application does not fix tbbMeter for you, please follow our advanced troubleshooting options below.
You can fix the problem in a number of ways which we outline below:
Set your clock back to 2008
Run tbbMeter and in the menu select 'check version' and update the software automatically.
When finished, set the clock back to the correct date/time
Download the latest tbbmeter.exe executable
Replace the file manually in the folder which you installed tbbMeter in (usually C:\Program Files\thinkbroadband.com\tbbmeter)
Start tbbMeter normally.
Go to Control Panel from the Start menu and select "Add/Remove Programs" (Windows XP) or "Programs and Features" (Vista)
Download and run the tbbMeter Setup Installer again to install tbbMeter in the same location
Q: Will I lose any of my data?
The automatic update mechanism shouldn't cause any of your tbbMeter data to be lost, although whilst the application was not running, it was not collecting any data. The automated tool does make a backup. Some users have reported their statistics have some errors. We would recommend you seek advice from an IT expert if you are unsure about these processes.
Q: Will tbbMeter expire again?
No. It was never intended that a released version would expire in this way. Unfortunately because we accidentally left some testing code in the final software, the update mechanism we could normally use to distribute new versions wouldn't work, hence why you need to do this manually.
Q: Why does this update need administrative permissions?
Because we are replacing the program file that tbbMeter runs on, administrative permissions are required.
Q: How do I know if I am affected?
You are only affected if you downloaded tbbMeter in 2008 or very early on 1st January 2009. When you run an affected version, you will see the following box soon after starting up:
Q: Does this bug affect the ISPOSURE testing module?
No. This would continue to run, however you will not be able to get the benefits of the link into tbbMeter and the personalised statistics we'll be able to offer.
Q: I still can't make it work! What do I do?
Please contact us by e-mailing firstname.lastname@example.org - explaining your problem. We will try our best to help you resolve it.
IF YOU ARE UNSURE ABOUT ANY OF THESE STEPS - PLEASE SEEK ADVICE