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tbbMeter Questions & Answers

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Below you will find our most frequently asked questions about tbbMeter. If you think something is missing, please let us know.

Features

About tbbMeter

Problems

What do the green, yellow and red bars mean?

The green bars show the traffic being downloaded from the Internet to your computer. The red bars show traffic that is sent from your computer to the Internet. Yellow is shown when data is being both sent to and received from your network card. You can see the different colours in this screenshot:

My usage limit is 25GB per month, how do I create an alarm?

Open the tbbMeter menu and go to the "Statistics" option and then select "Define Alarms". Enter a friendly name for the alarm that you will remember, and tick the "Enabled" box. Set the time and date to be the beginning of your usage period. Depending on the ISP, this may be the first of the month or it may be the day on which you are billed. Set the duration to "1 Month" and tick the "Repeat Alarm" option and set this to "Monthly".

Some service providers count only download data where as others count both upload and download. Set whichever applies and then set the units field to "GB" (GigaBytes). Enter the Trigger amount (25GB in this example) and choose a sound file that you would like played when you reach the limit,

How does the stopwatch work?

When you start the stopwatch tbbMeter will record how much data you download and upload and report this back to you when you stop the stopwatch with the speeds recorded doing this. You can use this to manually measure the speed of a download and to give an indication of the average and peak download rates that you received in the time that the stopwatch was recording.

What is the ping tool?

The ping tool allows you to monitor the latency between your computer and other hosts on the Internet. If you leave it running accidentally it will automatically stop after 2 hours.

How do I record usage from multiple computers?

If you have multiple computers, you can use tbbMeter to monitor all traffic on these computers. You will need to have an account registered on our website to be able to do this. Follow the link to register at the top right of our website if you do not have an account already.

Firstly, make sure you have installed the latest version of tbbMeter. Once installed, verify that you have tbbMeter set to record All Internet traffic (TCP/UDP) under the Type of Traffic to Display menu item. This will avoid it record any traffic between computers. Next, select Register from the menu and fill out the details with your username and password you have for our website. Click Validate and then Save Registration Changes. You will need to do this for each computer.

Once this has been completed, you will be able to see the collated results by logging in on our website and selecting the link to tbbMeter Stats at the top right of the My Profile page. Please note that it may take up to 30 hours before data is visible on the website.

How do I stop tbbMeter recording data between my computer and NAS/other computer?

If you have multiple computers or a NAS drive, you can stop tbbMeter from monitoring the traffic between these devices so it only records Internet traffic. Make sure you have updated to the latest version of tbbMeter as this feature wasn't available in early versions. Under the menu, select Type of Traffic to Display and then pick the option for All Internet traffic (TCP/UDP).

How do I see combined traffic from multiple computers?

You will need to register each copy that you have installed. Once registered, login on our website and follow the link to 'My Profile' at the top right. On here there is a link to tbbMeter Stats which will allow you to collate statistics of multiple computers.

What is using up my usage allowance?

tbbMeter can tell you where you are sending or receiving traffic from and how much to each website but you need to be running version 0.9.5.3 or above.

First, check you have tbbMeter configured to record this information. Under the menu, select Type of Traffic to Display and then ensure the option for All Internet traffic (TCP/UDP) is ticked. You can then find information on what IP's data is being sent to by going to the menu and choosing Statistics / Alarms then View Sites Visited.

On this page you can see a list of IP addresses that you have sent or received data from. To find out what websites these are, tick the Attempt to resolve DNS on refresh checkbox, and click Refresh List. This may take a short while, but will attempt to get the hostname of the IP address. Note, this isn't always helpful in telling you what site you are connected to but may help identify if things like software-updates are running in the background.

I'm having problems, where can I get support?

We have created a forum section where users can discuss tbbMeter and get help with any problems. Please click here to visit it.

Will tbbMeter work on my computer?

tbbMeter has been designed to work on Windows XP, Windows Vista and Windows 7 in both 32 and 64-bit versions. It requires .NET 2.0 or a later version of the .NET Framework to be installed to work. If you do not have .NET you can usually get it from Windows Update or you can download it direct from Microsoft.

Will tbbMeter work in Windows 8?

tbbMeter does work in Windows 8 but requires the TCP/UDP monitoring to be disabled. This can be done from the menu -> Types of Traffic to Display -> Disable TCP/UDP Monitoring.

How do I know if I already have .NET 2.0 installed?

See this guide from Microsoft on how to tell which version is installed.

Can I install tbbMeter on my Apple?

tbbMeter is currently only available for Windows XP, Windows Vista and Windows 7. We are considering a future version for Apple computers. Let us know if you are interested!

Can I install tbbMeter on my iPhone / Android phone / Linux machine?

tbbMeter is currently only available for Windows XP, Windows Vista and Windows 7. We are considering supporting other devices in the future Let us know if you are interested by e-mailing team@thinkbroadband.com.

Does tbbMeter monitor what I am downloading?

tbbMeter does not look at what you are downloading or uploading, only the amount of data that is actually sent. We also look at the type of traffic (TCP/UDP) and port that you go to so we can provide a further break-down of this information for you. You can find this in the menu under Statistics / Alarms then View Sites Visited.

What is the isposure / Epitiro testing software that is installed?

tbbMeter performs passive monitoring of your connection to help you record statistics about your connection and usage. The isposure automated testing software does active testing to measure how good your connection is for different Internet services such as web browsing and VoIP traffic. The statistics generated will be used to build a larger picture of how broadband Britain truly performs.

Will tbbMeter continue to work if I uninstall isposure?

Yes.

How do I uninstall tbbMeter?

To uninstall tbbMeter, please re-run the setup program. If you are not sure where you put this, you can download the latest version and use this to remove it. You may need to install the updated version before you can successfully uninstall. You can also uninstall from Control Panel - you will need to remove both tbbMeter and tbbMeter Loader (if present).

Why can't I uninstall from Control Panel?

You can uninstall tbbMeter from control panel, however this won't automatically remove the isposure automated testing software as this is installed as a separate entry. Re-running our installer will remove both tbbMeter and isposure, or you can remove both tbbMeter and isposure manually from control panel. You will also need to remove tbbMeter Loader (if present).

Can I use tbbMeter on a non-broadband connection?

Yes. There is no limit on the kind of connection tbbMeter can monitor, and we have tested with both fast (Gigabit) and slow connections.

What data will you give to my ISP?

We will provide ISPs with anonymized statistical data and in some cases more specific data that will help them troubleshoot a problem. For example, we may be able to help a service provider identify poor performance affecting them in specific areas of the country.

Does this software auto-update?

Yes. We do a check at least once a day to see if there is a new version of the software and will give you the option to update if there is. We recommend installing updated versions when available.

Who wrote tbbMeter?

We did! We wrote this application in-house so it would meet our specific needs and we can add exciting new features that you will find useful. We hope you like it. If you have any suggestions please let us know by e-mailing team@thinkbroadband.com

My stats are not updating for the month

If your stats are not being updated to the monthly figures in tbbMeter, there could be a permissions issue writing to the data files. This can usually be resolved by uninstalling and then re-installing tbbMeter. To do this, go to Control Panel, and find either 'Programs and Features' or 'Add/Remove Programs'. You will need to uninstall the entries in here for tbbMeter and tbbMeter Loader Service (if present).

Next, go back to our website and download the latest version. Install this, and complete any updates requested after installation.

I've found a problem in tbbMeter. Will you fix it?

We are constantly improving our software and will will look in to any problems or bugs that you find. Please e-mail the details to team@thinkbroadband.com.

I get an error: "The application failed to initialize properly"

This error, usually accompanied by a number such as (0xc0000133) or (0xc0000135), is caused by not having a suitable version of .NET installed. Please ensure that you have .NET 2.0 or higher installed for tbbMeter to work. If you do not have .NET you can usually get it from Windows Update or you can download it direct from Microsoft.

I get an error: "Error 1722.."

If you see this error, please ensure that you are running the latest version of .NET (run Windows Update to get the latest version).

I get an error: "Software has expired"

See our dedicated page on fixing this problem.

The meter is not showing any traffic, and my network card is not available under network connections?

Check that you have the latest drivers for your network card. Some older drivers (e.g. Belkin) are known not to provide the information required to track usage.